CAP Case Manager

Healthkeeperz, Inc.; North Carolina; On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Mileage Reimbursement

401(k)

401(k) matching

Medical, Vision, and Dental insurance

Employee assistance program

Life insurance

PTO

Nine paid holidays

Job summary

Healthkeeperz, Inc. is seeking a CAP Case Manager to provide essential case management for the Community Alternatives Program for Disabled Adults and Children.

The role includes assessments, eligibility evaluation, and developing care plans to coordinate medical, social, and financial services for safe, independent living. The position supports hybrid work with regular home visits and phone check-ins, using the E-CAP system for documentation and compliance.

Qualifications

• Bachelor-level education with case management-related experience in health or home care settings.
• NC Medicaid certified training within 90 days where applicable.
• Ability to travel to office locations and patient homes as needed.

Responsibilities

• Conduct initial screenings and assessments of patients and families.
• Identify social service needs and connect to community resources.
• Develop and update individualized care plans; educate patients and families on options.

Skills

Social work principles

Assessment skills

Communication skills

Travel readiness

Education

BS in Social Work

BS in Human Services

BS in non-human services with related experience

NC nursing license with case management experience

Apprentice/trainee with supervisor approval

Tools

E-CAP system

Job description

Job Summary:

Position Summary – CAP Case Manager

Healthkeeperz is seeking a compassionate and detail-oriented CAP Case Manager to join our team, providing essential case management services for the Community Alternatives Program (CAP) for Disabled Adults and Children. The CAP Case Manager plays a vital role in ensuring that participants receive the coordinated medical, social, and financial services they need to live safely and independently in their communities.

As a CAP Case Manager, you will conduct comprehensive assessments, evaluate eligibility for CAP services, and develop individualized care plans tailored to each patient’s needs. You will collaborate with patients, families, and provider agencies to coordinate care and make informed referrals to appropriate community resources. This role includes ongoing monitoring and documentation of services, regular home visits and telephone check-ins, and evaluation of care effectiveness.

The ideal candidate demonstrates strong clinical judgment, emotional intelligence, and an ability to build trust with patients and care providers alike. You will be responsible for maintaining complete and accurate documentation in accordance with agency and state CAP guidelines, including the use of the E-CAP system, reviewing In-Home Aide documentation, and supporting compliant billing practices.

At Healthkeeperz, we are driven by our mission of caring for all people for the glory of God. If you are looking for meaningful work and a chance to make a direct impact on the lives of others, we invite you to apply for the CAP Case Manager position today.

Compensation and Benefits

Job Type: Full-time, Hourly

Starting Pay: $20.00 - $21.64 per hour (c.a. $41.6k-$45k/yr.)

Benefits:

• Mileage Reimbursement
• 401(k)
• 401(k) matching
• Medical, Vision, and Dental insurance
• Employee assistance program
• Life insurance
• PTO
• Nine paid holidays

Core Responsibilities:

Assessment and Evaluation

• Conduct initial screenings and assessments of patients and families.
• Identify social service needs and connect patients to appropriate community resources.
• Evaluate eligibility, needs, and support systems.

Planning

• Develop and update individualized care plans that promote patient health and safety.
• Educate patients and families on care plans and available service options.
• Initiate referrals and provide counseling to support family and caregiver well-being.

Implementation and Follow-Up

• Coordinate care with interdisciplinary team members and external providers.
• Perform regular follow-ups through home visits and phone check-ins.
• Monitor and document care effectiveness and adjust plans as needed.
• Provide monthly case management and attend interagency conferences as appropriate.

Documentation

• Maintain accurate, timely records per agency policy and CAP guidelines.
• Document patient status, changes in condition, and care outcomes.
• Complete discharge summaries and ensure all documentation is current in E-CAP.
• Review aide documentation, re-certifications, and billing codes for compliance.

Professional Development

• Complete continuing education and state‑mandated training.
• Stay current with E-CAP system updates and CAP program requirements.
• Collaborate with the CAP Director to establish and review annual professional goals.
• Fulfill mandatory organizational training.

Requirements

Skills and Knowledge:

• Working knowledge of basic social work principles, techniques, and practices and their application to specific casework, group work and community problems
• Knowledge of governmental and private organizations and resources in the community
• Strong organizational, communication, listening, and assessment skills
• Ability to travel as needed to other office locations

Education/Training:

• 1. Bachelor’s degree in social work from an accredited school of social work and one (1) year of directly related community experience (preferably case management) in the health or medical field directly related to home care, long‑term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days of employment; OR
• 2. Bachelor’s degree in a human services or equivalent field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long‑term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
• 3. Bachelor’s degree in a non‑human services field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long‑term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
• 4. Nurse who holds a current North Carolina license with two (2) year or four (4) year degrees and one (1) year case management in home care, long‑term care, personal care, or related work experience and the completion of an NC Medicaid‑certified training program within 90 calendar days; OR
• 5. An individual with a bachelor’s degree or who holds a nursing license as described above, without the number of years of experience, may be designated as an apprentice or a trainee and shall be hired to act in the role of case manager. The supervisor of the case manager shall provide direct supervision and approve all waiver workflow documentation and tasks.

Hybrid Work & Travel Expectations

The CAP Case Manager position follows a hybrid work model, combining office/remote work with in‑person field responsibilities.

• Remote Work: The Case Manager works from the Sylva, NC office, with the opportunity for hybrid‑remote work after the first 90 days, when not conducting patient visits or attending required in‑person meetings with the team or supervisor.
• Travel Requirements: Regular in‑person home visits are required, averaging 35-40 visits per quarter within an average 30-mile radius of Waynesville, NC. The majority of visits take place in private residences, with occasional trips to medical facilities.
• Scheduling & Autonomy: Case Managers have flexibility in setting their travel schedules, coordinating directly with patients while ensuring all required visits and documentation are completed.
• Meetings & Collaboration: Employees must attend periodic in‑person team meetings and supervisory meetings as scheduled.
• Personal Vehicle Use: Case Managers must use their personal vehicle for travel, with mileage reimbursement provided for work‑related trips.
• Work Environment Considerations: Travel includes rural locations, which may involve unpredictable home environments and varying road conditions.
• Technology Requirements: Since much of the work is conducted remotely, reliable internet access, proficiency in electronic documentation, and the ability to communicate effectively via phone and virtual platforms are essential.

This hybrid structure provides flexibility while ensuring effective patient care, team collaboration, and compliance with case management responsibilities.

Physical Conditions/Work Environment

The above statements are intended to describe the level of work individuals are assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time. Dangerous animals and other situations may present a potential threat to personal safety.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.