CAO AI Adoption Lead

JPMorganChase; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Wealth Management is embedding AI into day-to-day employee workflows. The CAO Business Management team leads AI enablement, communications, and adoption programs for CAO employees and workflows.

As a Senior Associate, CAO AI Lead, you will translate evolving AI capabilities into clear, actionable learning experiences, partner with stakeholders to deliver programs, and measure outcomes to improve engagement at scale.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in learning & development, communications, technology adoption, program management, employee engagement, or related fields.
• Demonstrated working knowledge of AI tools including large language model platforms, Microsoft Copilot, and other emerging AI solutions; ability to translate AI concepts into clear, engaging, business-ready content
• Strong written and verbal communication skills, with executive presence and strong “storytelling with data” capability
• Strong program/project management skills with the ability to manage multiple priorities, timelines, and stakeholders independently
• Demonstrated ability to use metrics and insights to drive decisions and continuous improvement
• Knowledge of prompt engineering and/or advanced experience working with LLMs
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration/content tools (SharePoint, Teams)
• Strong collaboration and influencing skills across functions and levels of seniority in a complex, regulated environment

Responsibilities

• Develop, own, and drive CAOs AI engagement and adoption strategy, including a roadmap of learning, communications, and planned programs aligned to business priorities and employee needs
• Stay current on AI trends, tools, and enhancements to translate them into practical guidance, use cases, and reusable enablement materials for employees
• Design and deliver executive-ready learning experiences (workshops, demos, office hours, leadership briefings) that make AI approachable and useful across roles and skill levels
• Provide monthly updates to the leadership team on program progress, completed deliverables, and upcoming initiatives
• Create communications that drives awareness, participation, and sustained behavior change
• Embed yourself within the CAO organization to identify needs, educate and package high-impact use cases that demonstrate measurable wins and inspire broader adoption across the organization; Partner with volunteer AI Champions, to stay connected to team needs and governance
• Establish measurement and reporting (e.g., participation, tool usage, adoption barriers) and use insights to refine programming and prioritize enhancements
• As capacity allows, this role may engage in other CAO Business Management responsibilities

Skills

Storytelling with data

Executive communication

Project management

Collaboration

Analytics

Education

Bachelor's degree or equivalent work experience

Tools

Copilot

AI tools

Microsoft Office

SharePoint

Teams

Job description

JPMorgan Wealth Management is embedding AI into day-to-day employee workflows. The CAO Business Management team leads AI enablement, communications, and adoption programs for CAO employees and workflows.

As a Senior Associate, CAO AI Lead, you will translate evolving AI capabilities into clear, actionable learning experiences, partner with stakeholders to deliver programs, and measure outcomes to improve engagement at scale.