Canton Customer Service Clerk

City of Canton, Ohio; Canton (OH); On-site; USD 49,594,000 - 61,992,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation

Paid holidays

Sick time

Job summary

The City of Canton, Ohio is seeking applicants for a clerical/open examination position. The role involves answering phones, greeting visitors, handling documents, data entry, and routine accounting tasks. A two-part examination includes a 40 WPM typing test and a general knowledge written exam.

Applicants must be high school graduates or hold a GED, be a U.S. citizen or have permanent resident status, and be at least 18 years old. Benefits include health, retirement, paid leave, and holidays.

Qualifications

• High school diploma or GED required.
• U.S. Citizen or permanent resident.
• Must be at least 18 years old.

Responsibilities

• Answer telephones, transfer calls and take messages; greet visitors; type correspondence; file documents; data entry; respond to inquiries; process routine paperwork; basic cashiering may be required.
• Enter data to generate bills/work orders or process paperwork; update city files from customers/employees; enter adjustments; add special fees as instructed.
• Respond to customer inquiries; obtain information from various sources; perform research; explain responses by phone/letter/in person; correct records per guidelines.
• Process payments; receive and record payments; issue receipts; may use cash processing equipment; prepare deposits; issue refunds with supervisor’s permission.
• Compile and maintain accounting records; prepare ledger reports; copy information; review and adjust records; process collection activity if needed; generate documentation for City services.
• Perform basic clerical duties: type correspondence; answer phones; file documents; other duties as required.

Skills

Typing 40 WPM

Clerical skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Wage Information

Rate of pay at each step: ( + $10 - $20/hour in benefits)

• $17.05
• $18.10
• $19.15
• $20.19
• $21.24

Rate of pay at each step for Building/Code Department only: ( + $10 - $20/hour in benefits)

• $18.27
• $19.40
• $20.52
• $21.64
• $22.76

Employment with the City of Canton comes with a full array of benefits. We offer comprehensive health insurance, a retirement plan, paid vacations, paid holidays and sick time.

This is an open examination. To be eligible under this position all applicants must be a high school graduate or possess a G.E.D., must be a U.S. Citizen or have a permanent resident card and be at least 18 years of age.

Job Description

Performs basic clerical duties: answer telephones; transfer calls and takes messages; greet people coming into the office; types correspondence; files correspondence and other City documents; data entry; may respond to customer inquiries; processes routine paperwork; performs basic record-keeping activities; may perform cashiering duties; may process collection activity on delinquent accounts; may enter data via computer to generate customer bills and work orders or to process paperwork; performs other clerical duties as required.

I. May enter data via computer terminal to generate customer bills and work orders or to process paperwork.

• Receives, reviews, and enters information to City files.
• Updates City files with information obtained from customers, City employees, and other sources.
• May enter adjustments to account files or other records.
• Adds special fees to files, accounts, or other records as indicated by work orders or City procedures.

II. May respond to customer inquiries.

• Obtains information from various sources regarding accounts, problems, etc., from phone calls, written inquiries, or in-person visitations.
• Performs necessary research from City records via computer terminals or City files.
• Explains and responds to customer inquiries by phone, by letter, or in person.
• Corrects City records based on established guidelines or as instructed by supervisor.

III. Processes payments from customers.

• Receives and records payments in person or by mail. Issues necessary paperwork and receipts.
• May use cash processing equipment to apply payments to proper accounts.
• May prepare payments for deposit.
• May issue refund of overpayment with supervisor's permission.

IV. May compile and maintain accounting records. Performs accounting activity which may include the preparation of various ledger reports or other accounting reports of records, necessary for the proper maintenance of departmental information.

• Writes or types information from bills, receipts, or other documents, copying information from one source to another.
• Periodically reviews records to ensure that they are accurate and current.
• Makes changes as needed to make records accurate and complete.
• Reviews records to retrieve information of past transactions.
• May process collection activity on delinquent accounts.
• Contacts by phone, by letter, or in person those customers whose accounts are in arrears.
• Generates appropriate documentation via computer terminals to establish or discontinue City services.

VI. Performs basic clerical duties.

• Types correspondence.
• Answers telephones, transfers calls, and takes messages.
• Files correspondence and other City documents.
• Performs other clerical duties as required.

Testing Information

This is a two-part examination consisting of a typing exam and a written exam. If you do not pass the typing exam, you will not be invited to take the written exam. You must successfully pass both portions of the examination to be considered eligible. The typing requirement is 40 words per minute (WPM).

The written examination will consist of general knowledge questions on clerical practices to include: English Usage, Office Procedures, Punctuation and Capitalization, Letter Writing Techniques, Math, Proofreading, Reading Comprehension, Microsoft Suite, and other related areas.

A 70% passing point will be used.

The written examination will be offered on September 21 and 22.

REPEATING AN EXAM

Per OAC Rule 123: 1-9-01, an applicant who has competed in a civil service examination cannot repeat that examination or take an examination for the same classification within FOUR MONTHS from the date of original examination, unless an alternative form of examination is given, or unless other standards are specified in the examination announcement.

RATING

Your name will be placed on a list of eligible candidates upon receiving a passing score. Once the list has been established, your name will remain on the list for a period of one (1) year.

Additional Information

• DISCLAIMER* All applicants should receive an email from [e-mail] confirming that their application was received. If you do not receive a confirmation email, please contact Civil Service at [e-mail] to confirm that your application went through. Once Civil Service processes applications, you will be emailed again within 5 business days. Should you not receive an email, please call our office at 330-489-3360.

IMPORTANT NOTICE TO VETERANS

As provided in ORC 124.23C, any person who has completed service in the uniformed services, who have been honorably discharged from the uniformed services or transferred to the reserve with evidence of satisfactory service, and who is an Ohio resident and any member of a reserve component of the armed forces of the United States, including the Ohio National Guard, who has completed more than 180 days of active duty service pursuant to an executive order of the President of the United States or an act of Congress of the United States may file with the director a certificate of service or honorable discharge (DD-214 – Long version), and upon this filing, the person shall receive an additional credit of twenty percent (20%) of the person’s total grade given in the examination in which the person receives a passing grade.

A member in good standing of a reserve component of the armed forces of the United States, including the Ohio National Guard, who successfully completes the member’s initial entry-level training shall receive a credit of fifteen percent (15%) of the person’s total grade given in the examination in which the person receives a passing grade.

NOTICE OF DRUG TESTING REQUIREMENT

Pursuant to Civil Service Rules applicants are hereby advised that the position of employment being examined for is subject to a drug test. Accordingly, eligibility is not considered final until drug testing has been successfully completed with a negative result.

NOTICE OF BACKGROUND INVESTIGATION

Be advised that candidates may be subjected to a confidential background investigation, including, but not limited to, a criminal record check and driving record check.

ADA COMPLIANCE

Reasonable accommodation in accordance with ADA Compliance will be made available upon request to those qualified applicants in need of it, in order to achieve the essential job functions as described above.

EQUAL EMPLOYMENT

All qualified applicants will receive consideration for appointment without regard to race, religion, color, national origin, sex, political affiliation, age, type of disability, or any other non-merit factor.

BY ORDER OF THE CANTON CIVIL SERVICE COMMISSION

Rachel A. Bell, Director

Anna M. Moeglin, Assistant Director

City of Canton permanent, full-time employees (working 30 hours per week or more) and their eligible dependents become eligible for comprehensive health benefits on the first day of the month following 60 days of employment. Health benefits include hospitalization, outpatient services, prescription coverage, dental and vision coverage, and group life insurance.

Time off benefits may include paid vacation, paid holidays, and paid sick leave.

Full-time employees may be eligible for Public Service Loan Forgiveness. To learn more about the program and how to qualify, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

All Safety Forces (Police and Fire) become members of the Ohio Police and Fire Pension (OP & F). All other employees become members of the Ohio Public Employees Retirement System (OPERS).

For additional information regarding benefits, contact the Human Resources Department at 330.438.4136.