Canopy Dallas Frisco Station - Operations Manager

Aimbridge Hospitality LLC; Frisco (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

401k Retirement Plan

Employee Assistance Program

Paid Time Off

Job summary

A leading hospitality company is seeking an Operations Manager for their hotel in Frisco, Texas. This role is crucial for supervising operational tasks, ensuring guest satisfaction, and leading various departments. The ideal candidate should possess significant experience in Rooms or F&B departments, strong problem-solving abilities, and supervisory experience. The position offers a flexible schedule and opportunities for career advancement within a supportive, team-oriented environment. Join us to foster a culture of growth and collaboration!

Qualifications

• At least 3 years of progressive experience in a Rooms or F&B department hotel.
• Previous supervisory experience required.
• Must work well in stressful, high-pressure situations.
• Ability to work well in stressful, high-pressure situations.

Responsibilities

• Supervise back of the house operating departments.
• Assist General Manager in creating financial reports.
• Ensure guest satisfaction through staff training.
• Lead and develop associates across multiple departments (Housekeeping, Engineering, F&B, Front Office, Banquets).

Skills

Communication

Team Leadership

Problem Solving

Time Management

Team leadership

Education

4-year college degree

2-year college degree

Tools

Windows Operating Systems

Job description

Canopy Dallas Frisco Station - Operations Manager Address 4455 Frisco Green Ave, Frisco, TX, 75034

Job Description

Flexible schedule, take initiative, ownership, follow through, accountability, have fun, led by example, good communication, team player some F&B experience

This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. This individual may assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. The Operations Manager may function to support a number of areas at the property including: Housekeeping, Engineering/Maintenance, F&B, PBX, Bell staff, Front Office, and Banquets.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

QUALIFICATIONS

• At least 3 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or F&B department at a Hotel.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly.

RESPONSIBILITIES

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working (per brand standards)
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
• As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• As applicable to the hotel, assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy
• Participate in weekly meetings with Front Desk to address oversell settings and react accordingly
• Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
• Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• Be familiar with S.O.P.’s in all Operations departments.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
• Complete required corporate training modules, and become certified to train those as required.
• Generally a promotional opportunity will require relocation to another property.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security
• Attend all scheduled meetings that take place on the property when you are scheduled.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Your base for Frisco Station and The Star! Find us in Frisco Station, a half-mile from football games at The Star, and within 10 minutes of Dr. Pepper Ballpark and Toyota Stadium. Stonebriar Centre shopping is two miles away. We offer all-day dining, and our bar serves handcrafted cocktails and local beers. Enjoy our fitness center and complimentary Canopy bikes to explore the area.At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us! Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!