Cannabis Store General Manager - Customer Experience & Ops

Stash Ventures LLC; Muskegon (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Stash Ventures LLC is seeking a General Manager for our Muskegon cannabis retail location. You will lead operations, drive sales, manage inventory, and coach staff to deliver outstanding customer experiences while maintaining compliance with state regulations.

In this role you will set daily priorities, monitor KPIs, partner with leadership, and implement company initiatives. The GM is responsible for budgeting, scheduling, security, and loss prevention to ensure profitable, compliant store

Qualifications

• Must be 21 years or older and able to pass a background check.
• Flexible schedule including weekends, holidays, and evenings.
• High school diploma or equivalent.
• At least 2 years in customer service and 2–4 years in retail leadership.
• Experience with POS systems and cash management.

Responsibilities

• Oversee operational execution and ensure policies are followed.
• Ensure store compliance with state rules and CRA guidelines.
• Monitor sales KPIs and coach staff to increase revenue.
• Manage inventory levels and audits; ensure accurate reporting.
• Develop staff, schedule shifts, and enforce attendance policies.
• Handle cash processes, vault tasks, and accounting routines.
• Support community engagement and company events.

Skills

Leadership experience

Customer service

Strategic thinking

Communication

Time management

Problem solving

Team development

Regulatory compliance

Education

High school diploma or equivalent

Tools

POS systems

Job description

Stash Ventures LLC is seeking a General Manager for our Muskegon cannabis retail location. You will lead operations, drive sales, manage inventory, and coach staff to deliver outstanding customer experiences while maintaining compliance with state regulations.

In this role you will set daily priorities, monitor KPIs, partner with leadership, and implement company initiatives. The GM is responsible for budgeting, scheduling, security, and loss prevention to ensure profitable, compliant store