Cannabis Sales & Customer Experience Specialist

Push Operations; New York (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

Push Operations in New York, NY is seeking a Sales Associate to guide customers through purchases, provide product information, and ensure accurate transactions. You will deliver a welcoming, education-focused, and stigma-free shopping experience, while maintaining store cleanliness and following all policies.

The role emphasizes customer education, POS proficiency, and adherence to age verification and regulatory requirements to support a smooth, compliant operation.

Qualifications

• Greet customers warmly and create a comfortable, non-judgmental environment.
• Ask questions to understand customer preferences and needs.
• Recommend products and explain effects, consumption methods, and basic dosing in a clear, simple way.
• Build strong customer relationships to encourage repeat visits.
• Process transactions accurately using POS systems, including cash and cashless payments.
• Stay up to date on promotions, product releases, and key items.

Responsibilities

• Greet customers warmly and create a comfortable, non-judgmental environment.
• Ask questions to understand customer preferences and needs.
• Recommend products and explain effects, consumption methods, and basic dosing in a clear, simple way.
• Build strong customer relationships to encourage repeat visits.
• Process transactions accurately using POS systems, including cash and cashless payments.
• Suggest relevant add-on products based on customer needs.
• Stay up to date on promotions, product releases, and key items.
• Maintain cleanliness across the sales floor, including counters, POS areas, and product displays.
• Sweep, mop, and clean spills to ensure a safe environment.
• Manage trash and cannabis-related waste according to store procedures.
• Keep stockroom, break areas, and shared spaces clean and organized.
• Verify customer age and follow all ID-check procedures.
• Follow store policies and state regulations during all transactions.
• Handle products and customer data responsibly and securely.
• Follow all procedures related to store access and product handling.
• Support teammates and contribute to a positive, respectful work environment.
• Stay up to date on company communications and training.
• Assist the team in meeting daily store goals.
• Maintain clean, organized, and accurate product displays.
• Ensure products are displayed according to store standards and state guidelines.
• Support product placement and in-store promotions.

Job description

Push Operations in New York, NY is seeking a Sales Associate to guide customers through purchases, provide product information, and ensure accurate transactions. You will deliver a welcoming, education-focused, and stigma-free shopping experience, while maintaining store cleanliness and following all policies.

The role emphasizes customer education, POS proficiency, and adherence to age verification and regulatory requirements to support a smooth, compliant operation.