Cannabis Retail Shift Lead: Customer Care & Compliance

Golden Grail Group; Dundee (OR); On-site; USD 43,229,000 - 58,479,000; Full time

Job summary

Golden Grail Group is seeking a Product Specialist Shift Lead in a full-time, on-site role in Oregon. You will deliver knowledgeable customer service, supervise shifts, and support store operations while ensuring OLCC compliance and accurate transactions.

The role requires 21+ and an OLCC Permit, with a focus on educating customers about cannabis products and safety. Evening, weekend, and holiday availability may be required.

Qualifications

• Must have 21+ years of age.
• Must possess OLCC Marijuana Worker Permit; permit fee reimbursed after 90 days.

Responsibilities

• Model warm, attentive, professional customer service in a welcoming dispensary.
• Educate customers on cannabis products and responsible-use considerations.
• Verify identification, eligibility, purchase limits per OLCC regulations.
• Process POS transactions, handle cash, and assist with cash reconciliation.

Skills

Customer service

POS systems

OLCC compliance

Leadership

Cannabis knowledge

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Golden Grail Group is seeking a Product Specialist Shift Lead in a full-time, on-site role in Oregon. You will deliver knowledgeable customer service, supervise shifts, and support store operations while ensuring OLCC compliance and accurate transactions.

The role requires 21+ and an OLCC Permit, with a focus on educating customers about cannabis products and safety. Evening, weekend, and holiday availability may be required.