Cannabis Retail Assistant Manager

Grow Op Farms LLC; Easthampton (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the cannabis industry is seeking an Assistant Manager to oversee daily operations and customer service at their dispensaries. The ideal candidate will have experience in high-volume sales and a strong understanding of cannabis products. Responsibilities include team management, compliance oversight, and enhancing customer experience. This full-time role requires weekend availability and offers competitive hourly pay.

Benefits

Medical, dental, vision, accident, and life insurance after 90 days

Monthly employee samples

Paid time off

In-store discount

Qualifications

• Must be 21+ years of age.
• Pass a Department of Criminal Justice criminal background check.
• General knowledge of cannabis products and industry trends.

Responsibilities

• Assist GM in running day-to-day dispensary activities.
• Ensure compliance with cannabis regulations.
• Train and supervise departmental employees.

Skills

Customer service

Team management

Communication

Problem-solving

Education

Experience in high volume sales

Tools

Greenbits POS

Microsoft Office

Metrc

Job description

Job Summary

The Assistant Manager will be staff & customer focused with the proven ability to build, train, and motivate a high performing team and assist the GM in maintaining all aspects of daily operations.

The pay for this role is $22-$24/hour DOE. This is a full time position that requires weekend availability. You will be working at Fyre Ants and/or Embr dispensaries.

Cannabis experience is highly preferred, with experience in Dutchie, Metrc, and Weedmaps preferred.

Essential Duties and Responsibilities

• Perform essential duties and responsibilities satisfactorily, with reasonable accommodations for disabilities.
• Provide the highest level of customer service and maintain store standards, leading by example with integrity and excellent communication skills.
• Assist GM in running day-to-day dispensary activities to ensure smooth operations.
• Ensure compliance with local, state, and Bureau of Cannabis Control regulations at all times.
• Lead departmental operations such as cash management, inventory management, and auditing in a compliant manner.
• Work with GM to train and supervise departmental employees to ensure SOP compliance.
• Complete other duties as assigned by the GM or Ownership team.
• Audit online menus and ensure inventory team fulfills their duties.
• Schedule employee reviews, generate weekly staff performance reports, and monthly attendance reports.

Additional Duties

• Assist with project planning and staff management in cooperation with the GM.
• Nurture positive relationships with staff.
• Train, coach, and develop employees.
• Address issues promptly.

Job Qualifications

• Must be 21+ years of age.
• Pass a Department of Criminal Justice criminal background check (LiveScan) and other screenings.
• General knowledge of cannabis products, paraphernalia, and industry trends.
• Ability to manage a team in a regulated, fast-paced environment.
• Proficient in Microsoft Office and related tools.
• Excellent communication skills, high integrity, and problem-solving abilities.
• Availability to work weekends and some holidays.

Education & Experience

• Experience in high volume sales.
• Experience with Greenbits POS and Metrc.

Physical Requirements

• Stand/walk for up to 8 hours.
• Sit for up to 8 hours.
• Lift at least 50 pounds safely.
• Perform reaching, bending, squatting, kneeling, and carrying for customer service and inventory tasks.

Benefits

• Medical, dental, vision, accident, and life insurance after 90 days.
• Monthly employee samples.
• Paid time off.
• In-store discount.

Embr provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type based on protected characteristics.