Cannabis Retail Advisor - Customer Experience & Education

Verano; Norwich, Northern (CT, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Verano Holdings Corp. is seeking a Full-Time Cannabis Advisor for its Norwich, CT location. The role involves welcoming customers, educating on product types and usage, and assisting with purchases in a compliant retail environment.

You will work with a team in a fast-paced setting, maintain inventory accuracy, and participate in ongoing cannabis education and training to support customers and store operations.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Undergo criminal background check and state badging as directed by state ordinances.
• Desire to learn about cannabinoids, terpenes and product applications.
• Ability to use office equipment and software (Word, Excel, email).
• Learn and understand Federal, State, and local laws relating to cannabis safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Advocate cannabis customer care and education.
• Assist customers in navigating cannabis products and usage information (not medical advice).
• Build rapport with regular customers to promote repeat business.
• Work collaboratively in a fast-paced retail setting.
• Process transactions at the POS and ensure accurate inventory updates in METRC/BioTrack.
• Maintain a clean, organized, and compliant workstation and storefront.
• Support managers and other Cannabis Advisors as needed.

Skills

Retail experience

Customer service

Communication skills

Computer skills

Compliance awareness

Cannabinoid learning

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Verano Holdings Corp. is seeking a Full-Time Cannabis Advisor for its Norwich, CT location. The role involves welcoming customers, educating on product types and usage, and assisting with purchases in a compliant retail environment.

You will work with a team in a fast-paced setting, maintain inventory accuracy, and participate in ongoing cannabis education and training to support customers and store operations.