Cannabis Management

High Profile; Muskegon Charter Township (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO

401(k)

Employee Discount

Company Holidays

Company Swag

Job summary

C3 Industries in Michigan is seeking a Cannabis Manager to lead the High Profile Cannabis Shop in Muskegon. You will drive sales, oversee daily store operations, manage inventory, and coach a high-performing team to deliver an exceptional customer experience.

Responsibilities include monitoring KPIs, optimizing product mix, ensuring compliance with METRC/BioTrack and state laws, and partnering with HR on hiring, onboarding, and performance reviews.

Qualifications

• Bachelor’s degree preferred; 3–5 years retail management experience.
• Strong retail operations, merchandising, and sales knowledge.
• Proven ability to lead a team, drive sales, and foster customer loyalty.
• Experience with METRC/BioTrack or similar cannabis compliance tools.

Responsibilities

• Lead and manage store performance with emphasis on sales growth, operations, and profitability.
• Monitor KPIs and analyze sales, customer satisfaction, and inventory.
• Coordinate with HR on interviewing, hiring, and onboarding staff.

Skills

Retail management

Team leadership

Customer engagement

POS systems

Merchandising

Education

Bachelor's degree

Tools

METRC

BioTrack

Job description

Who we are...

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences.

What we're looking for...

The Cannabis Manager is responsible for driving sales performance by leading a high-performing team, delivering exceptional customer experience, and executing strategic sales initiatives. This role involves overseeing daily store operations, managing inventory to support sales goals, coaching employees to maximize productivity, and consistently identifying opportunities to increase revenue and customer loyalty.

Dispensary Address: 1265 East Laketon Ave, Muskegon MI 49442

Operating Hours: 10-9pm

In this role you will….

• Lead and manage all aspects of store performance with a strong focus on sales growth, operational efficiency, and profitability, while delivering a best-in-class customer service experience that drives repeat business and brand loyalty.
• Monitor and analyze KPIs with reports and data related to sales, customer satisfaction, and product inventory, ensuring targets are met on a weekly, monthly, and annual basis to drive growth and operational success.
• Responsibilities in networking with local organizations and community leaders, with the potential to participate in relevant community initiatives as approved by upper management.
• Ensure employee training in POS systems, Customer Loyalty Programs, new brands/products, METRC/BioTrack, shrink & safety protocol, and cash handling.
• Stay informed on evolving consumer preferences, market trends, and regulatory changes within the cannabis industry to tailor product offerings, address customer challenges, and optimize sales strategies for customer satisfaction and revenue growth.
• Monitor and maintain inventory levels, assist with product intakes, and communicate discrepancies to compliance and upper management.
• Run internal store meetings, provide feedback on employee development, sales opportunities, and organizational improvements.
• Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
• Develop store’s schedule to ensure proper sales floor coverage during peak selling hours.
• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.
• Collaborate with HR to interview, hire and onboard new employees and monitor employee development and goals.
• Collaborate with HR to conduct performance reviews, issue disciplinary actions, and manage terminations in accordance with company policies, ensuring a fair and compliant approach to employee relations and performance management.
• Ensure implementation and adherence to all local and state laws and inspection requirements.
• Responsible for opening and closing the store, including securing the premises, preparing registers, and conducting end-of-day reports.
• Remain readily available to support business needs, including adjusting schedules, filling in during staff shortages, and stepping in when unexpected situations arise to ensure smooth operations.

Skills and experience you have...

• Bachelor’s degree and 3-5 years retail management experience preferred, or equivalent.
• Comprehensive knowledge of retail operations, merchandising, and sales.
• Proficient in Microsoft Office applications, POS systems; experience with METRC or BioTrack preferred.
• Demonstrated track record of driving retail sales through effective team leadership, and personalized customer engagement, consistently exceeding sales targets and fostering a loyal customer base.
• Proven ability to motivate and influence others through personal actions and examples.
• Ability to drive proven improvements across all areas managed.
• Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity.
• Ability to build and lead a best-in-class retail team.
• Strong results-orientation and commitment to quality, performance, and deliverables.
• Effective multi-tasker with demonstrated ability to prioritize.
• Ability to demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
• Willingness to work nights, weekends, and some holidays.
• Must be at least 21 years of age and able to pass a background check.
• Must be able to obtain and maintain required state licenses based on work location.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment characteristics described below are representative of those that may be encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.
Ability to remain in a stationary position, move about the work area, and operate standard office, retail, or production equipment, as applicable to the position.
Ability to communicate effectively, including exchanging information through speaking, hearing, and other means as necessary.
May occasionally be required to bend, stoop, reach, crouch, or perform repetitive motions associated with the duties of the position.
May occasionally be required to lift, carry, push, or pull up to 50 pounds; frequent lifting and movement of up to 25 pounds may be required.
Depending on the work location and position, employees may be exposed to varying temperatures, noise levels, equipment, facility environments, or retail settings.
Prolonged periods of standing, walking, or sitting may be required based on the nature of the role.

Benefits:

• Medical, Dental, & Vision Insurance
• Life Insurance
• Short- & Long-Term Disability Insurance
• PTO
• 401(k)
• Employee Discount
• Company Paid Holidays
• Company Swag

Compensation Estimate Disclaimer

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.