Cannabis Logistics & Fulfillment Supervisor

Renew Cannabis Co.; Illinois; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ascend Wellness Holdings (AWH) in Illinois seeks a Transportation Dispatch/Order Fulfillment Supervisor to oversee warehousing, order fulfillment and transportation. You’ll supervise staff, manage routes and ensure METRC compliance while coordinating with drivers, sales and operations teams to meet delivery timelines.

The role emphasizes accurate labeling, documentation, and 100% regulatory compliance, with ongoing oversight of scheduling, inventory accuracy and cross-functional collaboration.

Qualifications

• Knowledge of METRC and Biotrack software.
• Must be at least 25 years old, able to pass a background check, and have a valid driver's license and clean driving record.
• Must have minimum of high school diploma or GED
• A minimum of 3+ years of customer service experience with responsibility for order tracking, problem resolution and customer interface preferred
• Proficient in Microsoft Office, GPS systems, and mobile communication tools.
• Full knowledge of all applicable laws, regulations, and requirements to always keep the facility at 100% compliance, this includes being up to date on any changes to current applicable laws/regulations
• Must be and remain compliant with all regulatory requirements for working in the cannabis industry
• Must be able to obtain and retain a Registered Agent Card issued by the state of operation
• Prior experience in cannabis logistics or secured transport, including knowledge of METRC or similar track-and-trace systems.
• Familiarity with fleet management software and route optimization tools.

Responsibilities

• Complete and maintain all required transportation documentation, including manifests and METRC compliance packages.
• Maintain daily communication with drivers to ensure accuracy and timeliness of all deliveries.
• Oversee execution of local and statewide deliveries, ensuring all routes are completed on schedule; most deliveries require same day return to the facility.
• Assist with planning and coordination of driver routes, accommodations, and schedules as needed.
• Perform regular digital inventory audits to verify recordkeeping accuracy, ensure compliance, and reconcile discrepancies.
• Ensure ongoing compliance with state and local cannabis regulations by auditing and verifying METRC inventory data.
• Serve as a key communication point between external customers, internal departments, and the sales team regarding order and delivery status.
• Manage daily order fulfillment operations, including preparing and printing of labels for product packages.
• Coordinate transportation logistics, ensuring drivers have accurate routing, manifests, and compliance documentation.
• Supervise order fulfillment and transportation staff, providing daily direction, performance feedback, and support.
• Maintain accurate and up-to-date records related to deliveries, inventory accuracy, and regulatory compliance.
• Monitor and manage employee time, attendance, and scheduling to ensure appropriate staffing and operational efficiency.
• Ensure all transportation and fulfillment activities are executed in accordance with state, local, and internal company regulations and SOPs.
• Collaborate cross-functionally with operations, inventory control, compliance, and sales departments to ensure smooth execution of order and delivery processes.

Skills

METRC knowledge

Biotrack software knowledge

Microsoft Office

GPS systems

Mobile communication tools

Customer service experience

Regulatory compliance knowledge

Fleet management software familiarity

Route optimization tools

Education

High school diploma or GED

Four-year college degree in business or related field (preferred)

Tools

METRC track-and-trace system

Biotrack software

Fleet management software

Route optimization tools

Job description

Ascend Wellness Holdings (AWH) in Illinois seeks a Transportation Dispatch/Order Fulfillment Supervisor to oversee warehousing, order fulfillment and transportation. You’ll supervise staff, manage routes and ensure METRC compliance while coordinating with drivers, sales and operations teams to meet delivery timelines.

The role emphasizes accurate labeling, documentation, and 100% regulatory compliance, with ongoing oversight of scheduling, inventory accuracy and cross-functional collaboration.