Cannabis Dispensary Operations Lead

Verano; Florida; On-site; USD 55,000 - 73,000; Full time

Job summary

Verano seeks an Assistant General Manager to help run the dispensary, oversee personnel, inventory purchasing and tracking, sales goals and bonus targets, and act as the “manager-on-duty” in absence of the General Manager. This role will spend 25% of time on inventory activities and maintain accurate records.

The position requires leading staff, building schedules, ensuring exceptional patient/customer service, and collaborating with the General Manager to communicate with the corporate retail

Qualifications

• High school degree or GED is required.
• Minimum of 1 year as an assistant manager or higher.
• Ability to work well with others and communicate effectively with staff and retail management.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Proven ability to manage teams effectively.
• Excellent communication and customer service skills.
• At least 21 years of age.

Responsibilities

• Support dispensary staff, inventory, and patient/customer relations.
• Interact with customers and patients and provide exceptional customer service.
• Respond to all customer and patient inquiries, feedback, and suggestions.
• Quickly and respectfully resolve any in-store situations that may arise.
• Build out bi-weekly work schedules for current and incoming staff.
• Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation.
• Coach and develop staff; Answer staff questions, concerns or suggestions.
• Delegate tasks to Cannabis Advisors to maintain regular compliance.
• Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team.
• Conduct interviews at the direction of the General Manager.
• Provide regular training to staff members on the POS System and State Inventory System.
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
• Maintain company culture and atmosphere within the facility.
• Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information.

Skills

Leadership

Customer service

Scheduling

Communication

Education

High school degree or GED

Job description

Verano seeks an Assistant General Manager to help run the dispensary, oversee personnel, inventory purchasing and tracking, sales goals and bonus targets, and act as the “manager-on-duty” in absence of the General Manager. This role will spend 25% of time on inventory activities and maintain accurate records.

The position requires leading staff, building schedules, ensuring exceptional patient/customer service, and collaborating with the General Manager to communicate with the corporate retail