Cannabis Dispensary Customer Care Specialist

greenthumbindustries; Quincy (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Green Thumb Industries in Quincy, IL is seeking a Personal Care Specialist to engage patients and customers in a friendly retail setting, educating on products and safety while tailoring recommendations to individual needs.

You will support store operations, ensure compliance with cannabis regulations, and manage POS transactions while maintaining inventory and store presentation for an excellent customer experience.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Meet scheduling and availability requirements (varying shifts such as mornings, days, nights, and weekends)
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver's license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including:<ul><li>Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru</li><li>Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts</li><li>Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary</li></ul></li>
• Other duties as assigned

Skills

Customer service

Scheduling flexibility

Attendance reliability

21+ age

Background checks

Driver license / state ID

Cannabis compliance

POS systems

Tools

POS systems

Job description

Green Thumb Industries in Quincy, IL is seeking a Personal Care Specialist to engage patients and customers in a friendly retail setting, educating on products and safety while tailoring recommendations to individual needs.

You will support store operations, ensure compliance with cannabis regulations, and manage POS transactions while maintaining inventory and store presentation for an excellent customer experience.