Cannabis Dispensary Associate - Part-Time Customer Care

Trulieve; Saint Augustine (FL); On-site; USD 19,000 - 22,000; Part time

Job summary

Trulieve is hiring a part‑time Dispensary Associate in Florida. The role focuses on educating customers about cannabis products, guiding purchases, and delivering excellent service in a regulatory setting.

Ideal candidates have a high-school diploma, are 21+ years old, and bring retail or cash-handling experience. Must work evenings/weekends with a flexible schedule and a clean driving record for delivery-related tasks.

Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.
• and clear driving record to fulfill delivery driver role
• Follow all Trulieve Policies and Procedures as delivery associate.

Skills

Customer service

Cash handling

Retail experience

Communication skills

Teamwork

English proficiency

Age 21+

Ability to work independently

Education

High-school diploma or equivalent

Tools

POS system

Job description

Trulieve is hiring a part‑time Dispensary Associate in Florida. The role focuses on educating customers about cannabis products, guiding purchases, and delivering excellent service in a regulatory setting.

Ideal candidates have a high-school diploma, are 21+ years old, and bring retail or cash-handling experience. Must work evenings/weekends with a flexible schedule and a clean driving record for delivery-related tasks.