Cannabis Dispensary Associate - Part-Time Customer Care

Trulieve; Deerfield Beach (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

Trulieve in Deerfield Beach, FL is seeking a part-time Dispensary Associate. The role focuses on guiding customers through the cannabis purchase process, educating on products, and delivering exceptional service in a regulated environment.

The position requires a high-school diploma, ability to speak and engage with customers, and prior cash handling experience. The candidate will be part of a team supporting store operations, with flexible hours and a focus on compliance and patient care.

Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age.
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.

Skills

Customer service

Retail experience

Cash handling

English communication

Team player

Education

High-school diploma

Job description

Trulieve in Deerfield Beach, FL is seeking a part-time Dispensary Associate. The role focuses on guiding customers through the cannabis purchase process, educating on products, and delivering exceptional service in a regulated environment.

The position requires a high-school diploma, ability to speak and engage with customers, and prior cash handling experience. The candidate will be part of a team supporting store operations, with flexible hours and a focus on compliance and patient care.