Candlewood Suites Raleigh Crabtree - Front Desk Agent

Aimbridge Hospitality LLC; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to enhance guest experiences. In this vital role, you will provide exceptional customer service, manage guest interactions, and ensure the front desk operates smoothly. You'll be the first point of contact for guests, requiring strong communication and problem-solving skills. This position offers the opportunity to work in a dynamic environment where multitasking is key. Join a team that values dedication and provides a welcoming atmosphere for both guests and staff alike, making every stay memorable.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

401k Retirement Plan

Employee Assistance Program

Short-Term Disability

Long-Term Disability

Term Life Insurance

Qualifications

• Exceptional customer service and communication skills are essential.
• Experience in hospitality or related fields is preferred.

Responsibilities

• Manage guest interactions and ensure a seamless experience.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Experience in a hotel or related field

Tools

Hotel management software

Microsoft Office suite

Job description

Candlewood Suites Raleigh Crabtree - Front Desk Agent Address 4433 Lead Mine Rd, Raleigh, NC, 27612

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

BENEFITS

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Situated off I-440 Beltline just 10 minutes from downtown, these accommodations ensure convenient travel throughout the ever-expanding metro that is Raleigh, North Carolina. We are near many businesses like PNC Bank and Rex Healthcare as well as McKimmon Conference and Training Center. Academics are within minutes of area schools too, including Meredith College and North Carolina State University. Wake Medical Center also calls Raleigh, North Carolina home. These hotel leisure patrons find much to do in the Raleigh area. Crabtree Valley Mall adjacent to the hotel offers a shopping experience that will not disappoint while Adventure Landing Park features family fun activities like mini golf and laser tag. Sports fans can catch the Carolina Hurricanes at PNC Center too. Here guests have everything they need for work or play including free Wi-Fi access, Fitness and Business Centers, and free laundry facilities. Pets are welcome and perks like a free DVD library make for a pleasant stay.