Candlewood Suites Midland - Front Desk Agent

Aimbridge Hospitality LLC; Midland (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to enhance the guest experience at their Midland location. This role is pivotal in providing outstanding customer service and ensuring smooth operations at the front desk. The ideal candidate will excel in communication, problem-solving, and multitasking, creating a welcoming environment for guests. With a competitive benefits package and the opportunity for daily pay, this position offers a rewarding career in hospitality. Join a team dedicated to making every guest's stay memorable and enjoyable, contributing to a vibrant and supportive workplace culture.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma required; hotel experience preferred.
• Strong communication and multitasking skills essential.

Responsibilities

• Provide exceptional customer service and manage guest interactions.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Candlewood Suites Midland - Front Desk Agent
Address 110 W Longview Ave, Midland, TX, 79701

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Our hotel has been built from the ground up with our guest’s unique needs in mind. Candlewood Suites Midland SW offers you the amenities you need to feel at home no matter how long your stay may be. All of our rooms are equipped with full kitchens, ample room to spread out and relax, and more than enough space to complete all of work projects. When it comes to being connected to work and home, our hotel has guests covered with our complimentary high-speed internet. We also have a 24-hour fitness center to burn off those extra calories from the fabulous restaurants close by and a gazebo with a grill where you can enjoy some burgers and a western Texas sunset. We are located on exit 136 off Interstate 20. Candlewood Suites Midland SW is conveniently located from numerous shopping centers and dining opportunities. If guests are craving a late-night snack or forgot something at home, check out our Candlewood Suites Cupboard, where you can choose from an assortment of products to make your stay more enjoyable. If we don’t have what you are looking for, we are within walking distance to many dining options and just a stone’s throw from Wal-Mart Supercenter.