Candidate Support Advisor

Hire360; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Hire360, based in Chicago, is hiring a Candidate Support Advisor to enhance workforce development programs. This role includes recruiting and mentoring participants in apprenticeship programs across various sectors.

The ideal candidate will have strong interpersonal and communication skills, with a background in case management. Responsibilities also include providing career guidance and maintaining candidate records. Hire360 emphasizes inclusivity and community engagement in its programs.

Qualifications

• Proven ability to prioritize work and handle multiple projects.
• Experience in case management and workforce development.
• Ability to work with a diverse population.

Responsibilities

• Recruit individuals for apprenticeship programs.
• Provide case management and career guidance.
• Maintain accurate candidate records in the database.
• Assist with job readiness training and workshops.
• Develop relationships with community and labor partners.

Skills

Microsoft Office Suite proficiency

Interpersonal skills

Communication skills

Detail-oriented

Presentation skills

Project management

Education

High School diploma

Post-secondary education

Job description

Reports to: Assistant Manager of Workforce Development

Classification: Exempt

Status: Full-time

Employee Type: W-2

Who We Are:

HIRE360 is an industry-led, workforce development nonprofit investing in the communities that call Illinois home. We bring together the largest construction unions, general contractors, and developers to create opportunities in construction for everyone.

Position Summary:

The HIRE360 Candidate Support Advisor (CSA) provides general support to our programs and services in the Construction, Utilities and Service Sector toward meeting contractual performance goals. The CSA is responsible for supporting all construction related programming, with particular

responsibility for the outcomes and performance of the Apprenticeship Readiness and Industry Led Training and Tutoring Programs. This position recruits, counsels, mentors, guides and advises participants as they explore and pursue their career pathway.

Responsibilities (Essential Duties and Responsibilities):

• Recruit individuals who meet the basic requirements for apprenticeship programs including building trades, hospitality, and manufacturing.
• Provide case management duties including candidate assessment, career guidance, resume development, referrals, follow-up, placement in supportive services, and data entry
• Maintain accurate candidate records, including case notes, outreach efforts, placement data and any changes to candidate details overtime in HIRE360’s database
• Assist with development and implementation of all programming including apprenticeship preparation, job readiness training, curriculum development, industry certifications, testing, and other programming, as necessary.
• Provide overall support by leading, monitoring and supervising workshops and various program offerings.
• Assist in managing apprenticeship and job including case management and reporting requirements.
• Provide support for outreach, orientations, recruitments, trainings, and community events.
• Perform regular follow-up with the respective candidates to ensure timeliness of the recruiting process.
• Develop strong relationships within the community and labor partners
• Actively participate in job order referrals by recommending qualified and pre-screened candidates; follow processes developed by team for open job orders based on employer requirements.
• Analyzes construction-related reports from the database to provide accurate data regarding progress toward identified program goals.
• Maintain professional relationships with community partners by providing and receiving referrals to resources and programming.
• Other duties as assigned.

Qualifications (Knowledge, skills, and abilities):

• Proficient in Microsoft Office Suite with the ability to learn new databases.
• Excellent interpersonal skills, communication skills, and team-based project experience.
• Detail-oriented with a sense of urgency.
• Must possess the excellent judgment to prioritize work, handle multiple projects at once and meet objectives.
• Very strong presentation skills to clearly articulate the end-to-end candidate journey and HIRE360 program offerings to a variety of audiences.
• Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies.
• Flexible and a self-starter; able to multi-task while also being highly detail-oriented.

Preferred knowledge, skills, and abilities:

• Minimum of High School diploma, post-secondary education is preferred.
• Demonstrated knowledge of workforce development and/or knowledge of implementing programs and training, and/or minimum of one to three years of relevant experience in a related field such as the building and construction trades, apprenticeships, training programs, or working with contractors.
• General case management experience and the ability to effectively work with a diverse population is required.
• Must have project management experience, utilizing planning and organizational skills
• Outstanding oral and written communication skills, excellent interpersonal skills and experience collaborating in a multi-disciplinary, diverse, and dynamic team.
• Prior workforce development experience, and bilingual (Spanish/English) are preferred.

Physical Demands and Work Environment

• Talking in-person/on the phone consistently.
• Prolonged periods of sitting at a desk and working on a computer
• Stand and lift up to 20 pounds to stock office supplies
• Frequently move from room to room to accommodate guests,
• Requires reliable transportation including state mandated insurance

Position Type and Expected Hours of Work

Travel

• Significant travel within the Chicago area, in addition to Aurora, Waukegan and Rockford and other locations across Northern Illinois.

HIRE360 is an equal opportunity/ADA employer. All federal, state and local and other fair employment standards including EEO and ADA requirements in race, gender, gender identification, religion, national origin, disability, political affiliation, veteran status, veterans or disabled veterans status as found in 41CFR 60-1.4, 60-250.4 and 60-741.4 are herein incorporated by reference. Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990. HIRE360 encourages applications from all of the above referenced protected and unprotected status groups.