Candidate Support Advisor

HIRE360 Partners; Springfield (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

HIRE360 is actively seeking a Candidate Support Advisor in Springfield, IL. This exempt full-time role supports the Climate Works Pre-Apprenticeship program by guiding participants through career pathways, providing case management, and coordinating job readiness training and referrals.

The CSA will engage with participants, ensure program retention, and connect them to apprenticeships, training, and employment opportunities across the construction sector.

Qualifications

• Proficient in Microsoft Office Suite with the ability to learn new databases.
• Excellent interpersonal skills, communication skills, and team-based project experience.
• Demonstrates exceptional attention to detail while managing competing priorities and delivering accurate results.
• Must possess excellent judgment to prioritize work, handle multiple projects at once and meet objectives.
• Very strong presentation skills to clearly articulate the participants’ journey and HIRE360 program.
• Demonstrated resourcefulness by identifying and implementing solutions that streamline processes, improve efficiency, and enhance overall productivity.
• Proactive, adaptable self-starter with the ability to work independently and take initiative.

Responsibilities

• Recruit individuals who meet the basic eligibility requirements for the Climate Works Pre-Apprenticeship program.
• Provide case management duties including candidate pre-screen, assessment, testing, career guidance, resume development, referrals, follow-up, placement in supportive services, and data entry.
• Maintain accurate candidate records in database, including case notes, outreach efforts, referrals, placement data and additional training and certifications earned.
• Assist with development and implementation of all programming including apprenticeship preparation, job readiness training, curriculum development, industry certifications, testing, and other programming, as necessary.
• Provide overall support by leading, monitoring and supervising information sessions and orientations.
• Assist in managing apprenticeship opportunities and job placements including case management and reporting requirements.
• Provide support for outreach, referrals, orientations, recruitments, training, and community events.
• Perform regular follow-up with the respective candidates to ensure timeliness of the recruiting process.
• Develop and maintain strong relationships within the community and labor partners.
• Analyzes program-related reports from the database to provide accurate data regarding progress toward identified program goals.
• Actively participates in job referrals by recommending qualified and pre-screened candidates.
• Maintain professional relationships with community partners by providing and receiving referrals to resources and programming.
• Perform other duties as assigned.

Skills

Microsoft Office Suite

Interpersonal skills

Communication skills

Attention to detail

Judgment

Presentation skills

Resourcefulness

Self-starter

Education

High School diploma

Job description

Who We Are:

HIRE360 is an industry-led, workforce development nonprofit investing in the communities that call Illinois home. We bring together the largest construction unions, general contractors, and developers to create opportunities in construction for everyone.

Job Title: Candidate Support Advisor

Department: Workforce Development

Work Location: Springfield

Reports to: Program Supervisor

Classification: Exempt

Status: Full-time

Employee Type: W-2

Salary: $50,000 - $55,000

Who We Are:

HIRE360 is an industry-led, workforce development nonprofit investing in the communities that call Illinois home. We bring together the largest construction unions, general contractors, and developers to create opportunities in construction for everyone.

Position Summary:

The HIRE360 Candidate Support Advisor (CSA) recruits, counsels, mentors, guides, and advises participants as they explore and pursue career pathways in the construction industry leading to clean energy employment, careers in the skilled trades, and advanced training opportunities. Assigned to the Climate Works Pre-Apprenticeship Program, the CSA provides case management and participant support with a focus on engagement, retention, supportive services, and successful program outcomes. The CSA works closely with participants to support their successful transition into employment, apprenticeship programs, and other industry-recognized training opportunities.

Responsibilities (Essential Duties and Responsibilities):

• Recruit individuals who meet the basic eligibility requirements for the Climate Works Pre-Apprenticeship program.
• Provide case management duties including candidate pre-screen, assessment, testing, career guidance, resume development, referrals, follow-up, placement in supportive services, and data entry.
• Maintain accurate candidate records in database, including case notes, outreach efforts, referrals, placement data and additional training and certifications earned.
• Assist with development and implementation of all programming including apprenticeship preparation, job readiness training, curriculum development, industry certifications, testing, and other programming, as necessary.
• Provide overall support by leading, monitoring and supervising information sessions and orientations.
• Assist in managing apprenticeship opportunities and job placements including case management and reporting requirements.
• Provide support for outreach, referrals, orientations, recruitments, training, and community events.
• Perform regular follow-up with the respective candidates to ensure timeliness of the recruiting process.
• Develop and maintain strong relationships within the community and labor partners.
• Analyzes program-related reports from the database to provide accurate data regarding progress toward identified program goals.
• Actively participates in job referrals by recommending qualified and pre-screened candidates.
• Maintain professional relationships with community partners by providing and receiving referrals to resources and programming.
• Perform other duties as assigned.

Qualifications (Knowledge, skills, and abilities):

• Proficient in Microsoft Office Suite with the ability to learn new databases.
• Excellent interpersonal skills, communication skills, and team-based project experience.
• Demonstrates exceptional attention to detail while managing competing priorities and delivering accurate results.
• Must possess excellent judgment to prioritize work, handle multiple projects at once and meet objectives.
• Very strong presentation skills to clearly articulate the participants’ journey and HIRE360 program.
• Demonstrated resourcefulness by identifying and implementing solutions that streamline processes, improve efficiency, and enhance overall productivity.
• Proactive, adaptable self-starter with the ability to work independently and take initiative.

Preferred knowledge, skills, and abilities:

• Minimum of High School diploma, post-secondary education is preferred.
• Demonstrated knowledge of workforce development and/or knowledge of implementing programs and training, and/or minimum of one to three years of relevant experience in a related field such as the building and construction trades, apprenticeships, training programs, or working with contractors.
• General case management experience and the ability to effectively work with a diverse population is required.
• Outstanding oral and written communication skills, excellent interpersonal skills and experience collaborating in a multi-disciplinary, diverse, and dynamic team.
• Prior workforce development experience, and bilingual (Spanish/English) are preferred.

Physical Demands and Work Environment

• Talking in-person/on the phone consistently.
• Prolonged periods of sitting at a desk and working on a computer
• Stand and lift up to 20 pounds to stock office supplies
• Frequently move from room to room to accommodate guests,
• Requires reliable transportation including state mandated insurance

Position Type and Expected Hours of Work

• This is a full-time, exempt position Standard business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.
• This position requires flexibility to work outside of standard business hours, including early mornings, evenings and weekends, based on program activities, trainings, meetings and events.

Travel

• Limited travel within the Springfield area, in addition to other locations across Central Illinois.

HIRE360 is an equal opportunity/ADA employer. All federal, state and local and other fair employment standards including EEO and ADA requirements in race, gender, gender identification, religion, national origin, disability, political affiliation, veteran status, veterans or disabled veterans status as found in 41CFR 60-1.4, 60-250.4 and 60-741.4 are herein incorporated by reference. Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990. HIRE360 encourages applications from all of the above referenced protected and unprotected status groups.