CANCELLATION CLERK

Sames Motor Company Inc; Bastrop (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Sames Motor Company Inc is seeking a detail-oriented Cancellation Clerk to manage cancellations for F&I products in Bastrop, Texas. The ideal candidate must ensure all cancellations are handled properly and documented accurately while maintaining compliance with dealership, lender, and regulatory requirements. Responsibilities include processing cancellation requests, updating management systems, and assisting customers with inquiries. Strong organizational and communication skills are essential for this role.

Qualifications

• Strong attention to detail and accuracy is essential.
• Organizational skills and ability to follow up are crucial.
• Ability to handle confidential financial and customer information.

Responsibilities

• Process cancellations for F&I products.
• Submit cancellation requests to vendors and lenders.
• Calculate and process prorated refunds accurately.
• Update dealership management systems and customer records.
• Coordinate with Accounting to ensure refunds are posted correctly.
• Track outstanding cancellations and follow up until completed.
• Maintain organized files and documentation for audit and compliance purposes.
• Ensure compliance with OEM, lender, and state regulations.
• Assist with resolving customer inquiries related to cancellations or refunds.

Skills

Attention to detail

Organizational skills

Communication skills

Tools

Dealership management systems (PBS or similar)

Job description

Description

It is the Cancellation Clerk’s responsibility to ensure all cancellations are handled correctly, documented properly, and processed in compliance with dealership, lender, and regulatory requirements.

Responsibilities

• Process cancellations for F&I products
• Submit cancellation requests to vendors and lenders
• Calculate and process prorated refunds accurately
• Update dealership management systems (DMS) and customer records
• Coordinate with Accounting to ensure refunds are posted correctly
• Track outstanding cancellations and follow up until completed
• Maintain organized files and documentation for audit and compliance purposes
• Ensure compliance with OEM, lender, and state regulations
• Assist with resolving customer inquiries related to cancellations or refunds

Qualifications

• Strong attention to detail and accuracy
• Strong organizational and follow-up skills
• Ability to handle confidential financial and customer information
• Familiarity with dealership management systems (PBS or similar preferred)
• Clear communication skills