Canada Product Management Lead, Project Kuiper

Amazon; Pennsylvania; On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Product Manager to lead the charge in enhancing broadband access through innovative product strategies. This role offers a unique opportunity to shape customer experiences and drive new initiatives in a fast-paced environment. You will collaborate with diverse teams and stakeholders to launch exciting new features that cater to consumer needs while ensuring compliance with local regulations. If you thrive in ambiguity and are passionate about technology and customer satisfaction, this position is perfect for you!

Qualifications

• 5+ years in product or program management with a focus on consumer products.
• Experience managing business metrics and strategic functions.

Responsibilities

• Develop product strategy and roadmap for residential broadband services.
• Analyze customer pain points to improve overall experience.

Skills

Product Management

Business Development

Analytical Skills

Customer Experience Optimization

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

Business Metrics Management

Product Strategy Documentation

Job description

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Project Kuiper North America Consumer team is looking for a talented Senior Product Manager. This role is responsible for defining regional business requirements and customer experiences. You will have a high degree of ownership as you define customer needs, launch new features, and shape the desired customer experiences. You will work closely with GTM, Sales, Marketing, Finance, Legal, Global Planning and Operations, Customer Service, Field Services, and more. A successful candidate will be both entrepreneurial, highly analytical, and able to work extremely effectively in a matrixed organization. We are looking for someone customer obsessed and technology savvy with a proven track record of leading new initiatives, especially in consumer related products. You will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment—all while ensuring we’re optimizing for the ideal customer experience and balancing business financials.

Export Control Requirement:
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Key job responsibilities

1. Develop Canada product strategy, roadmap, and customer experience for residential broadband services
2. Conceptualize, develop, and launch new products, features, and functionality that delights consumers in Canada
3. Shape the end-to-end customer journey to meet local customer preferences and regulatory requirements
4. Once operational, analyze customer pain points and continue to improve the customer experience
5. Deliver comprehensive, written product strategy documents considering different types of data and inputs across a broad range of stakeholders for justification of new features
6. Prepare detailed business requirements documents that can be easily translated into product and engineering deliverables
7. Partner with business, finance, legal, accounting, tax and regulatory to drive new features and functionality from concept to execution
8. Become a recognized thought leader across the Kuiper organization on broadband category trends, customer behavior, subscriber economics, and growth strategies

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience
- 5+ years of managing business metrics or a strategic function, such as managing a P&L, revenue targets and/or customer satisfaction/loyalty

PREFERRED QUALIFICATIONS

- 5+ years experience in consumer telecommunications (pay TV, phone or internet) or satellite services

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