Canada Account Management Leader

CarGurus LLC; Boston (MA); Hybrid; USD 136,000 - 170,000; Full time

Benefits offered by this job

Equity for all employees

Free daily lunch

New car discount

Wellness apps (meditation & fitness)

Commuting cost coverage

Job summary

CarGurus LLC seeks a strategic leader to build the Canada Account Management function, leading Account Managers across high-volume and complex dealership groups. You will hire, coach, and develop talent, align with Canada sales leaders, and drive retention, adoption, and revenue growth through data-driven, cross-functional collaboration.

You will partner with Directors of Canada to design operating models, establish engagement standards, and deliver measurable outcomes while shaping a

Qualifications

• 2+ years of experience leading, coaching, and developing a customer-facing sales/account management team.
• Extensive hiring experience and ability to attract, evaluate, and select strong talent across levels.
• Track record of improving retention, customer engagement, adoption, or other measurable outcomes.
• Ability to coach across a range of account segments, from high-volume to executive partnerships.
• Excellent communication, presentation, and stakeholder-management skills.

Responsibilities

• Build and lead the Canada Account Management function with cross-functional alignment.
• Create scalable processes for account planning, customer engagement, performance reviews, churn mitigation, opportunity generation, and Salesforce documentation.
• Hire, coach, and develop a high-performing team with clear expectations and development plans.
• Drive dealer success, product adoption, retention, and growth across the customer lifecycle.

Skills

People leadership

Hiring & talent development

Communication skills

Stakeholder management

Cross-functional collaboration

Coaching & feedback

Job description

CarGurus LLC seeks a strategic leader to build the Canada Account Management function, leading Account Managers across high-volume and complex dealership groups. You will hire, coach, and develop talent, align with Canada sales leaders, and drive retention, adoption, and revenue growth through data-driven, cross-functional collaboration.

You will partner with Directors of Canada to design operating models, establish engagement standards, and deliver measurable outcomes while shaping a