Campus Visit Concierge & Events Coordinator

Biola University, Inc.; La Mirada (CA); On-site; USD 31,000 - 35,000; Full time

Job summary

Biola University welcomes applications for a Campus Visit Coordinator to deliver on-campus visit experiences for prospective students and families. Located at the Welcome Center in La Mirada, CA, the role involves greeting guests, coordinating visit itineraries, and collaborating with Admissions, faculty, and Dining Services to ensure smooth visits.

The position requires a Bachelor’s degree and offers full-time hourly employment (40 hours/week, 12 months) with potential evenings and weekends for

Qualifications

• Institutional knowledge of Biola University’s mission and alignment with Christ-centered higher education.
• Strong verbal communication and customer service skills.
• Reliable, punctual, and maintains a professional demeanor suitable for a university welcome center.
• Highly organized with strong attention to detail and the ability to multitask effectively.
• Basic computer proficiency, including email, Google Workspace, and standard office software.
• Ability to work independently and collaboratively with a diverse team.
• Strict adherence to maintaining the confidentiality of sensitive information and records.

Responsibilities

• Serve as the frontline customer service and hospitality point of contact for visiting students, families, and campus guests.
• Greet visitors at the Welcome Center desk, answer inquiries via phone, email, and texting channels, and ensure a warm, engaging first impression.
• Oversee Welcome Center lobby presentation, visitor materials, and reception desk coverage.
• Deliver faith-integrated messaging regarding the student experience, campus culture, and academic programs.
• Support evenings and weekends to assist Admissions Events.
• Utilize CRM, email, and web tools to create and distribute customized visit itineraries.
• Process daily visit registrations, manage group visit requests, and maintain attendance records.
• Assist with visit tracking and monthly visit reports for admissions leadership with Data Operations.
• Manage shared Admissions Visit and Reception email accounts, phone lines, and reminders.
• Coordinate schedule logistics for individual visits (5,000+ annually) and collaborate with faculty, departments, and services.
• Provide event support in collaboration with the Associate Director of Enrollment Hospitality.
• Assist in supporting large-scale university events from a Welcome Center perspective.
• Communicate effectively across campus departments to support guest engagement and workflows.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Basic computer skills

Team collaboration

Confidentiality

Education

Bachelor’s degree

Job description

Biola University welcomes applications for a Campus Visit Coordinator to deliver on-campus visit experiences for prospective students and families. Located at the Welcome Center in La Mirada, CA, the role involves greeting guests, coordinating visit itineraries, and collaborating with Admissions, faculty, and Dining Services to ensure smooth visits.

The position requires a Bachelor’s degree and offers full-time hourly employment (40 hours/week, 12 months) with potential evenings and weekends for