Campus Visit Assistant

Northwest Missouri State University; Maryville (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Northwest Missouri State University located in Maryville, Missouri, seeks a Campus Visit Assistant to support the Mabel Cook Admissions and Visitors’ Center and the campus tour program. You will work with the Admissions-Recruitment team to assist with recruitment activities and visitor services.

The role emphasizes frontline guest interaction, scheduling visits, and coordinating events, with a regular 8:00 am–5:00 pm schedule and potential night/weekend hours.

Qualifications

• High School diploma required; some coursework toward a bachelor’s degree preferred.
• 1 year of experience in the field or a related area.
• Exceptional customer service and interpersonal communication skills required.
• Strong organizational skills with ability to manage multiple priorities.

Responsibilities

• Serve as lead Visitors’ Center representative in day-to-day operations and ensure a high-quality visitor experience.
• Open/close the Visitors’ Center, receive visitors, and answer main phone line.
• Greet guests at recruitment events, provide directions, answer questions, and troubleshoot logistics.
• Assist Daily Tour Coordinator with scheduling faculty appointments, registering visits, and calendar management.
• Assist with departmental visit days including event setup, guest services, and post-event wrap-up.
• Maintain a clean, welcoming reception area and ensure resources are stocked and organized.
• Collaborate with recruitment staff, student ambassadors, and campus partners for visitor experiences.
• Maintain visitor records in the CRM (data input, event registrations, communications).
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Multitasking

Professionalism

Problem solving

Calm under pressure

Education

High School diploma

Job description

SALARY: $15.38 POSITION TITLE: Campus Visit Assistant DEPARTMENT: Campus Tours

JOB DESCRIPTION

PRIMARY DUTY

The Campus Visit Assistant assists with the day-to-day activities of the Mabel Cook Admissions and Visitors’ Center and tour program. The Campus Visit Assistant will work closely with the Admissions-Recruitment team to assist with all campus recruitment activities.

ESSENTIAL FUNCTIONS

• Serve as the lead Visitors’ Center representative in day-to-day operations, ensuring every prospective student and guest receives an exceptional customer experience.
• Opens and closes the Mabel Cook Admissions & Visitors’ Center, receives all visitors and answers the Visitors’ Center main phone line.
• Serve as a frontline representative during recruitment events by greeting guests, providing directions, answering questions, and troubleshooting logistical issues.
• Assists Daily Tour Coordinator with scheduling faculty appointments, registering visits, and managing events calendar.
• Assists with departmental visit days, including, but not limited to: event setup, guest services, and post-event wrap-up.
• Maintain a clean, organized, and welcoming reception area and visitor spaces; ensure Visitors’ Center resources are stocked and organized.
• Work collaboratively with recruitment staff, student ambassadors, and campus partners to provide exceptional visitor experiences.
• Maintain accurate visitor records within the University’s CRM (inputting student data, event registration, and communications with prospective students).
• Perform other duties as assigned.

REQUIREMENTS

• Education: High School diploma (Preferred: some coursework toward a bachelor’s degree)
• Experience: 1 year experience in the field or a related area
• Required Skills: Exceptional customer service and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated problem-solving skills and ability to exercise sound judgment independently.
• Ability to remain calm, professional, and adaptable in a fast-paced environment.
• Excellent attention to detail and commitment to providing a high-quality visitor experience.

WORKING CONDITIONS

This position will work in an office environment from 8:00 am to 5:00 pm with a one-hour lunch break. This position may require additional night and weekend hours.

TYPICAL PHYSICAL DEMANDS

Ability to lift up to 20 pounds

EQUIPMENT/MATERIALS USED

Typical office equipment.

COMMUNITY

Northwest Missouri State University located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city’s website at www.maryville.org.

UNIVERSITY

With an enrollment of more than 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online. Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their university experience, compared to 75 percent of students surveyed nationally at their respective institutions. Furthermore, the University is a national model for student success and career placement with 93 percent of bachelor’s degree earners and 98 percent of master’s degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data. Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster. The University’s vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program. For more information about Northwest and its performance, visit www.nwmissouri.edu/aboutus/facts/.

CONTACT

Northwest Office of Human Resources Administration Building 125 (First Floor) 660.562.1127 [e-mail]