Campus Support Technician

The Citadel; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Citadel, The Military College of South Carolina, invites applications for a Campus Support Technician in the Department of Information and Technology Services. You will provide Tier 3 IT support, manage Windows/macOS systems, and support classroom AV and livestreaming for campus events.

The role requires strong customer service, the ability to work independently, and a readiness to assist after-hours and weekend events.

Qualifications

• Associate degree in computer science or a related field with two years of relevant experience; or high school diploma/equivalent with four years of experience in computer systems support, troubleshooting, or maintenance.
• Proficiency in supporting Windows operating systems and related hardware.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently, prioritize tasks, and maintain professionalism in a diverse academic environment.
• Must be able to lift up to 50 lbs.
• Valid South Carolina driver's license; must be able to drive a van and golf cart.
• Availability to support after-hours and weekend events as needed.

Responsibilities

• Provide Tier 3 technical support via The Citadel's IT ticketing system.
• Install, configure, maintain, and repair Windows and macOS computers, printers, scanners, and related tech.
• Deliver advanced classroom technology support including projectors, AV control systems, conferencing equipment, and instructional tech.
• Provide sound and audiovisual support for classroom instruction and campus events.
• Set up and troubleshoot microphones, speakers, livestreaming equipment, projection systems, and video distribution systems.
• On-site diagnostics and repair of computer systems, peripherals, and classroom tech.
• Install software, configure systems, and perform data migrations.
• Train faculty, staff, and students on supported computing and classroom technologies.
• Coordinate with event staff and campus departments to ensure timely delivery of technical and AV services.
• Document service activities, maintain asset records, and ensure accurate support logs.

Skills

Customer service

Communication

Time management

Independent work

Education

Associate degree in CS or related field

High school diploma with 4 years experience

Bachelor's degree (preferred)

Tools

Crestron

Extron

Zoom Rooms

Microsoft Teams Rooms

Livestreaming tech

Job description

Job Responsibilities:

The Citadel, The Military College of South Carolina, is accepting applications for a Campus Support Technician in the Department of Information and Technology Services. This position is a key member of the ITS team responsible for delivering advanced technical support to faculty, staff, and students across campus.

Primary responsibilities include:

• Tier 3 technical support through The Citadel's IT ticketing system.
• Installation, configuration, maintenance, and repair of Windows and macOS computers, printers, scanners, and associated technologies.
• Advanced classroom technology support including projectors, AV control systems, conferencing equipment, and instructional technologies.
• Sound and audiovisual support for classroom instruction and campus events such as graduation, ceremonies, guest lectures, and official functions.
• Setup, operation, troubleshooting, and maintenance of microphones, speakers, livestreaming equipment, projection systems, and video distribution systems.
• On-site troubleshooting, diagnostics, and repair of computer systems, peripherals, and classroom technologies.
• Software installation, system configuration, and data migration services.
• Faculty, staff, and student training on supported computing and classroom technologies.
• Coordination with event staff, faculty, and campus departments to ensure successful delivery of technical and AV services.
• Documentation of service activities, asset management, and maintenance of accurate support records.

Minimum and Additional Requirements:

• Associate degree in computer science or a related field and two (2) years of relevant experience; or high school diploma or equivalent and four (4) years of experience in computer systems support, troubleshooting, or maintenance.
• Proficiency in supporting Windows operating systems and related hardware.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently, prioritize tasks, and maintain professionalism in a diverse academic environment.
• Must be able to lift up to 50 lbs.
• Valid South Carolina driver's license required; must be able to drive a van and golf cart.
• Availability to support after-hours and weekend events as needed.

Preferred Qualifications:

• CompTIA certifications: A+, Network+, or Security+.
• Dell Certified DOSD.
• Bachelor's degree with related experience.
• Prior experience supporting AV and sound systems for live events or large-scale presentations.
• Experience with livestreaming, video conferencing, event production technologies, or classroom instructional technologies.
• CTS certification or equivalent AV experience preferred.
• Familiarity with Crestron, Extron, Zoom Rooms, Microsoft Teams Rooms, or similar AV control and conferencing platforms.

Additional Comments:

Military experience is not a requirement of this position, but the successful candidate will develop an understanding of the military character of The Citadel as an integral part of the college's identity.

Applicants indicating college credit or degree(s) on the application may be required to present an official copy of the college transcript upon employment.

The Citadel is an affirmative action/equal opportunity employer actively committed to ensuring diversity in all campus employment.

Benefits of Working at The Citadel

• Extensive Health Plans
• Great Retirement Options
• Tuition Waiver Program
• Paid Parental Leave
• Employee Discounts
• Isle of Palms Beach Club
• Swain Family Boat Center
• Community Service Opportunities
• Read more about our benefits, on our HR website

About The Citadel College

The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master's degree, the opportunities are endless.

There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.