Campus Student Orientation Lead — Planner & Mentor

Opt For Healthy Living; San Bernardino (CA); On-site; USD 1,921,000 - 2,736,000; Part time

Job summary

California State University, San Bernardino is seeking Student Orientation Leads to support New Student Orientation and Family Programs. Under supervision, SOLs act as student leaders, peer mentors, and resources to an orientation team, assisting in planning and executing first-year, transfer, and family programs on campus.

The 15-month role requires attendance at trainings, coordination of recruitment, training, and outreach efforts, on-site support during orientation events, and collaboration

Qualifications

• Ability to learn and perform assigned work; follow oral instructions; read and write English.
• Special Qualification: Admission or registration as a CSU student.
• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card
• At least one (1) year of previous orientation experience at CSUSB.
• Maintain a semester and cumulative GPA of 2.7 throughout the term of the position.
• Desire to learn about CSUSB, its regulations, its people, and its programs, and to share the information with others.
• Possess the following role model qualities: maturity, responsibility, initiative, motivation, flexibility, enthusiasm, integrity, and a good work ethic.
• Be an undergraduate, degree-seeking student at CSUSB; must maintain satisfactory academic progress towards degree completion.
• Uphold all aspects of CSUSB’s Student Conduct Code and be free of disciplinary sanctions.
• Commitment to the vision and mission of New Student Orientation and Family Programs
• Must be a returning student to CSUSB in Fall 2027.
• Be available for the full appointment period and participate in all required Orientation activities, including recruitment, training retreats, First Year Orientation, Transfer Orientation, and Parent and Family Orientation.
• Complete CSU and CSUSB trainings on time, including CSU Defensive Driving training before operating a golf cart for program purposes.

Responsibilities

• Orientation Program Planning, Implementation & Operations
• Support the planning and delivery of mandatory First Year and Transfer Orientation programs and related transition activities, including summer and fall programming.
• Support registration and check-in by preparing materials, organizing stations and participant flow, assigning Orientation Leaders to roles, and resolving registration or assignment concerns in real time.
• Assist in coordinating setup, breakdown, signage, room readiness, A/V checks, supply movement, and other production/logistics needs; direct Production Crew members and adjust assignments as program needs change.
• Serve as an on-site point of contact for students, families, guests, Orientation Leaders, and campus partners; provide accurate information, courteous service, and timely problem resolution.
• Participate fully in all required orientation sessions, trainings, retreats, meetings, and related events.
• Orientation Leader Training and Development
• Assist professional staff with the design and facilitation of Orientation Leader training, including learning objectives, presentations, handouts, icebreakers, team-building activities, role practice, and resource education.
• Assist in planning and support Orientation Leader retreat activities focused on leadership development, community-building, team expectations, and alignment with orientation goals.
• Assist in coaching, feedback, and performance observations to Orientation Leaders; elevate significant concerns to professional staff.
• Model and reinforce professionalism, inclusive leadership, customer service, punctuality, accountability, teamwork, and appropriate use of university information and resources.
• Assist in facilitating team-development opportunities and informal check-ins that strengthen cohesion and professional growth.
• Orientation Leader Recruitment & Selection
• Support Orientation Leader recruitment to attract a diverse and dynamic applicant pool.
• Support tabling strategies, promotional materials, outreach schedules, and track engagement and adjust approaches as needed.
• Assist in designing Orientation Leader information sessions, prepare speaking notes and session guides, and communicate role expectations, benefits, and application requirements.
• Develop and coordinate social media and other promotional outreach in alignment with recruitment milestones.
• Participate in Orientation Leader Meet and Greets and support interviews, applicant evaluation, and selection activities as assigned.
• New Student Outreach & Calling Campaign
• Organize the New Student Calling Campaign to build early connections with incoming students and provide helpful pre-orientation information.
• Create and maintain Orientation Leader caller schedules and SOL office-manager rotations; communicate expectations, reminders, and coverage needs.
• Assist in developing caller training on scripts, call etiquette, frequently asked questions, FERPA guidance, data privacy, referrals, and responding to student concerns.
• Track call outcomes, document follow-up needs, and coordinate supportive handoffs with campus partners such as advising, housing, and financial aid.
• Assess campaign completion, engagement, and feedback and summarize successes, challenges, and recommendations for improvement.
• Parent & Family Orientation Support
• Partner with the Parent and Family Coordinator to prepare agendas, logistics, spaces, materials, presentations, nametags, check-in processes, and feedback tools for Parent and Family Orientation.
• Support family check-in and onsite registration, including walk-up registration, material distribution, directions, and issue resolution.
• Assist with English- and Spanish-language programming as needed, including translated materials, staffing coordination, and culturally responsive logistical support.
• Support parent and family campus tours and prepare Orientation Leaders to deliver inclusive, accessible, and informative tours.
• Recruit and prepare Orientation Leaders for student-storytelling opportunities such as Coyote Stories.
• Program Engagement, Assessment & Administrative Support
• Lead or support key programmatic elements such as trivia, the campus resource fair, student storytelling, and emcee/hosting responsibilities.
• Prepare scripts, transitions, slides, facilitator materials, participant communications, partner reminders, table assignments, and other resources needed for successful program delivery.
• Collect participation, outreach, and feedback data; use assessment information to recommend improvements to recruitment, training, calling, and orientation experiences.
• Maintain accurate schedules, records, shared resources, and project documentation; complete assigned office hours and administrative tasks.
• Collaborate with professional staff, campus departments, presenters, and student leaders to coordinate resources and support student success and belonging.
• Operate and develop proficiency in the PeopleSoft and CampusESP systems to support student and family orientation registration, including account setup, scheduling, troubleshooting, and registration-related solutions.
• Other Related Duties as Assigned
• Perform other duties consistent with the Student Orientation Coordinator role and the operational needs of New Student Orientation and Family Programs.

Job description

California State University, San Bernardino is seeking Student Orientation Leads to support New Student Orientation and Family Programs. Under supervision, SOLs act as student leaders, peer mentors, and resources to an orientation team, assisting in planning and executing first-year, transfer, and family programs on campus.

The 15-month role requires attendance at trainings, coordination of recruitment, training, and outreach efforts, on-site support during orientation events, and collaboration