Campus Store Manager - Greenville, SC

Follett Corporation; Greenville (SC); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Campus Store Manager to lead store operations and inspire teams towards sales growth. This role emphasizes customer service excellence, talent management, and strategic partnership with campus stakeholders. You will drive results through effective operational plans while fostering a culture of mentorship and accountability. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on the student community through engaging store experiences and exceptional service.

Qualifications

• Strong leadership skills to inspire and manage teams effectively.
• Experience in driving sales and managing financial metrics.

Responsibilities

• Execute operating plans and daily operations to meet sales objectives.
• Develop and maintain relationships with campus and community stakeholders.
• Recruit, train, and develop team members for operational excellence.

Skills

Leadership

Sales Growth

Customer Service

Talent Management

Financial Metrics

Education

Bachelor's Degree in Business or related field

Job description

Position Overview

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning. You will also support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.

Responsibilities

1. Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:

• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Responsible for leading in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensure the security of company assets and the safety of associates and customers, and adherence to company policies.

Campus Relationships: Communicate and partner with the campus including:

• Facilitation of campus and/or community events.
• Day-to-day communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Bookstore Advisory Committees.

Talent Management: Responsible for full cycle talent management, including:

• Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
• Ensure effective performance management and maintain a culture of accountability.
• Recruit, train, coach, and develop all team members.

Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
• Answer routine inquiries and handle escalated complaints.
• Ensure the store is neat, clean, and orderly.
• May oversee a cafe or convenience store and must ensure compliance with all health and food safety regulations.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.