Campus Store Manager - Chicago, IL

Follett Corporation; Chicago (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Campus Store Manager to lead store operations and inspire teams to achieve exceptional sales growth. In this pivotal role, you will ensure operational excellence while fostering a culture of mentorship and continuous development among team members. Your influence will be crucial in cultivating strong relationships with campus stakeholders and delivering an engaging customer service experience. If you're passionate about driving results and creating an inclusive environment, this opportunity is perfect for you.

Qualifications

• Experience in retail management with a focus on driving sales and results.
• Strong communication skills for effective campus relationships.

Responsibilities

• Lead store operations and drive sales through effective team management.
• Cultivate strong relationships with campus stakeholders and ensure customer satisfaction.

Skills

Leadership

Sales Growth

Customer Service

Financial Management

Team Development

Education

Bachelor's Degree

Job description

Position Overview
As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.
Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.
Responsibilities
Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:
* Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
* Responsible for leading in-store course materials activities in collaboration with course materials leadership.
* Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
* Review and approve store markups, markdowns, and write-offs within company guidelines.
* Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.
Campus Relationships: Communicate and partner with the campus including:
* Facilitation of campus and/or community events.
* Day-to-day communication of store operational activities.
* Strategic Partnership Reviews.
* Ensure campus outreach and engagement.
* Bookstore Advisory Committees.
Talent Management: Responsible for full cycle talent management, including:
* Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
* Ensure effective performance management and maintain a culture of accountability.
* Recruit, train, coach, and develop all team members.
Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
* Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
* Answer routine inquiries and handle escalated complaints.
* Ensure the store is neat, clean, and orderly.
* May oversee a cafe or convenience store and must ensure compliance with all health and food safety regulations.
Other duties as assigned to support general store operations.
Follett Higher Education is a drug-free workplace environment.