Campus Store Manager

Campus Auxiliary Services; West Hartford, Northern (CT, KY); On-site; USD 40,000 - 101,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Follett Higher Education in West Hartford, CT, seeks a Campus Store Manager to lead all facets of store operations and mentor a dynamic team. You will drive sales growth, ensure brand and service excellence, and support campus relationships under the guidance of a Regional Manager.

Role emphasizes talent development, financial acumen, and a strong customer service culture with safety and policy adherence. Internal/external collaboration and community engagement are key.

Qualifications

• Bachelor's degree or equivalent required.
• 3-5 years of retail management or strong customer service experience.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Advanced relationship building and ability to influence a team.
• Travel: minimal (<10%).

Responsibilities

• Drive and execute operating plans for traditional and peak periods to meet store objectives.
• Lead in-store materials, displays, promotions, and advertising copy.
• Collaborate with campus leadership and Regional Manager on store performance.
• Review store financials, adjust to drive sales, and manage shrink budget.
• Ensure asset security, safety, and adherence to policies.
• Cultivate campus partnerships and coordinate events and committees.
• Develop and coach a high-performing store team and manage talent lifecycle.
• Deliver solutions-based customer service and maintain a clean, welcoming store.

Skills

Leadership

Customer service

Sales

Financial acumen

Communication

Education

Bachelor's Degree or Equivalent

Tools

General computer skills

Job description

West Hartford, Connecticut, United States

Job Description

Position Overview

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self.

Responsibilities

Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:

• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Responsible for leading in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.

Campus Relationships: Communicate and partner with the campus including:

• Facilitation of campus and/or community events.
• Day-to-day communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Bookstore Advisory Committees.

Talent Management: Responsible for full cycle talent management, including:

• Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
• Ensure effective performance management and maintain a culture of accountability.
• Recruit, train, coach, and develop all team members.

Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
• Answer routine inquiries and handle escalated complaints.
• Ensure the store is neat, clean, and orderly.
• May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Bachelor's Degree or Equivalent.
• 3-5 years ofr etail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$40,000.00 - $100,600.00 / year

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company’s incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

If you are an internal team member and need assistance with the application process please forward all inquiries to Ask HR or call 1.844.324.4748 (HR4U)

If you are an external applicant and need assistance with the application process please contact our virtual assistant, Tally. She will respond to your inquires directly and/or direct you to the right person. You can also call 1.877.888.7887 or email [e-mail]