Campus Store Manager

Newpaltzcas; Durham, Northern (NC, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Follett Higher Education in Durham, NC is hiring a Campus Store Manager to lead all facets of store operations, drive sales growth, and deliver brand and service excellence through a high‑performing team. You will mentor staff, manage financials, partner with campus leadership, and oversee course materials, merchandising, and customer service to create an engaging campus shopping experience.

This role requires strong leadership, operational excellence, and the ability to influence

Qualifications

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.
• Equal Opportunity Employer. Follett Higher Education is a drug-free workplace.

Responsibilities

• Driving Results/Sales: Execute operating plans and daily operations for traditional and peak periods, including promotions, displays, and advertising copy.
• Campus Relationships: Communicate and partner with the campus, facilitate events, and manage store-related activities.
• Talent Management: Recruit, train, coach, and develop team members and maintain accountability.
• Customer Service: Create an engaging service culture, resolve escalated complaints, and ensure a neat, safe store.
• Other duties as assigned to support general store operations.

Skills

Customer service

Leadership

Communication

Analytical skills

Relationship building

Problem-solving

Time management

Education

Bachelor's degree or equivalent

Job description

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self.

Responsibilities

Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:

• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Responsible for leading in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.

Campus Relationships: Communicate and partner with the campus including:

• Facilitation of campus and/or community events.
• Day-to-day communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Bookstore Advisory Committees.

Talent Management: Responsible for full cycle talent management, including:

• Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
• Ensure effective performance management and maintain a culture of accountability.
• Recruit, train, coach, and develop all team members.

Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
• Answer routine inquiries and handle escalated complaints.
• Ensure the store is neat, clean, and orderly.
• May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Bachelor's Degree or Equivalent.
• 3-5 years ofr etail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

If you are an internal team member and need assistance with the application process please forward all inquiries to Ask HR or call 1.844.324.4748 (HR4U)

If you are an external applicant and need assistance with the application process please contact our virtual assistant, Tally. She will respond to your inquires directly and/or direct you to the right person. You can also call 1.877.888.7887 or email [e-mail]

EEO is the Law