Campus Store Manager

Slingshot LLC; Santa Monica (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

Slingshot LLC is seeking a Campus Site Manager at Santa Monica College in Santa Monica, CA. You will be integrated into the campus community as a Slingshot employee, serving students and faculty, and acting as the on-site point of contact for course materials.

The role requires leadership to manage textbook, gift and merchandise operations, maintain stock, and meet daily targets, with flexible hours during peak periods in line with the academic calendar.

Qualifications

• Excellent customer service and relationship-building skills.
• Ability to lead a team and coordinate with campus stakeholders.
• Strong problem-solving and attention to detail.

Responsibilities

• Set a positive tone and lead store teams in daily operations.
• Provide direction and perform duties of team members when needed.
• Understand campus specifics while upholding company values.
• Oversee textbook, gift, and merchandise sales and campus mail operations.
• Maintain store stock and merchandising displays.
• Operate and troubleshoot store services, equipment, and programs.
• Oversee processing of orders and textbook receiving.
• Serve as onsite contact for Slingshot operations on campus.
• Collaborate with Slingshot teams to continuously improve operations.

Skills

Customer service

Leadership

Communication

Problem-solving

Delegation

Education

4 Year Degree

Job description

Job Details

Job DetailsJob Location: Santa Monica College - Santa Monica, CA 90405Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $70,304.00 - $72,000.00 SalaryTravel Percentage: NegligibleJob Shift: DayJob Category: ManagementGeneral Job Description

The Campus Site Manager plays a vital role on our partners' campuses. They are Slingshot employees, but we want them to be integrated into the campus community. A manager needs to be able to communicate with and foster relationships with leadership on campus while also serving students and faculty. We want managers to be the on-campus point of contact for anything related to course materials. Managers are advocates on campus and the link between the school and our company. A manager's job is busy with books, meetings, and student workers but there are ebbs and flows that follow the higher ed calendar. We have times where things are very busy and times that are quiet. Busy times like the start of terms will require longer than normal hours and additional availability based on the campus need.

We are seeking candidates who excel in a fast-paced setting and can handle a heavy workload during peak seasons. During busy periods, managers are expected to lead a team in fulfilling hundreds of orders while consistently meeting daily targets. Our managers need to be focused on customer service but also have grit and a great problem-solving ability. We are looking for candidates who can see how and why the processes work while also paying attention to the small details of the daily operation. Successful managers thrive on relationships and like to have fun amidst chaos. Finally, the ideal candidate is open to learning, can think quickly, delegate, and take ownership of our campus operation.

Role Function

As a member of the management team, you will be responsible for:

• Setting a positive tone and being an example of service, hard work, and creative problem-solving in a way that builds rapport with customers.
• Providing direction to the store team and performing the duties of any team members role in their absence.
• Understanding the unique specifics of the institution, without compromising our core values of character, relationship, and innovation.
• Overseeing the daily operations in textbook sales, gift and merchandise sales, as well as campus mail operations.
• Maintaining store stock and appearance through creative displays and merchandising.
• Operate and troubleshoot all store-related services, equipment, and programs.
• Oversee and assist with processing order, receiving textbooks, and general merchandise.
• Serve as onsite point of contact for SMC store staff on day-to-day Slingshot operations.
• Interface with internal Slingshot team on constantly improving operations and ensuring smooth and efficient processes.

Company Profile

Slingshot is a course material subscription service with the mission to provide all books for all students at an affordable price by the first day of class. The store teams are the link between Slingshot and the campus. While we are a \"third party\" entity, our goal is to engage the campus from within and we strive to integrate the Slingshot culture within our campus partners. Each team member has a defined role, but collaboration is an integral part of who we are. We often partner with other team members or campus representative to create unique solutions. We are looking for team members who desire to engage the campus community while furthering the culture and values of both Slingshot and the institution. Our team positions often require flexibility and adaptability in scheduling and function to serve the campus well. Team members often step in to fill whatever role is needed as we see something that needs to be accomplished. As we continue to grow and develop, we are constantly making small adjustments to provide the best service possible and desire team members who can adjust with us. Finally, we are seeking team members who place a high value on teamwork, innovation, and character development. Each team member should have a strong desire to serve our campus community in developing the next generation of leaders.

Disclaimer

Disclaimer: The preceding job description has been designed to indicate the general duties and responsibilities of a Team Member. It may not contain a comprehensive list of all duties, responsibilities, and qualifications requiredfor this position.