Campus Store Lead: Customer Experience & Retail Ops

Michigan Technological University; Houghton (MI); On-site; USD 49,593,600 - 52,348,800; Part time

Job summary

Michigan Technological University is seeking a Senior Office Assistant for the Merchandising Operations department. The Senior Office Assistant leads customer-facing retail operations for Michigan Tech's Campus Store and University Images.

This on-floor leader resolves customer issues, supports merchandising execution, and ensures efficient store operations. The role requires a high school diploma, 1 year in customer service or retail, advanced computer skills, and willingness to work evenings,

Qualifications

• High school diploma or equivalent required; a bachelor's degree is desirable.
• Experience in customer service or retail settings preferred.
• Ability to supervise student employees and lead operations.

Responsibilities

• Lead customer-facing retail operations and provide on-floor supervision.
• Oversee daily store activities, open/close procedures, and checkout processes.
• Supervise student employees, coach performance, and reinforce training.
• Operate POS systems, balance cash and maintain floor standards.
• Support inventory, merchandising, and e-commerce fulfillment as needed.

Skills

Customer service

Leadership

Communication

Attention to detail

Team supervision

Education

High school diploma or equivalent

Bachelor's degree in business/marketing or related field (desirable)

Tools

POS systems

Microsoft Office

Job description

Michigan Technological University is seeking a Senior Office Assistant for the Merchandising Operations department. The Senior Office Assistant leads customer-facing retail operations for Michigan Tech's Campus Store and University Images.

This on-floor leader resolves customer issues, supports merchandising execution, and ensures efficient store operations. The role requires a high school diploma, 1 year in customer service or retail, advanced computer skills, and willingness to work evenings,