Campus Safety Communications Officer

Nazareth College; City of Rochester (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

Nazareth College in Rochester, NY is seeking a Communications Officer to coordinate and monitor Campus Safety response and to be the primary contact for customers by phone and in person, documenting details in the CAD system.

The role supports the Campus Safety Department by monitoring alarm systems, issuing NazCards and permits, and managing keys while overseeing student staff and following SOPs as a Campus Security Authority under the Clery Act.

Qualifications

• Ability to communicate clearly by telephone, radio, in person and in writing.
• Ability to remain calm, exercise sound judgment, and follow procedures during routine and emergency situations.
• Ability to gather, prioritize, and accurately document information while managing multiple requests.
• Ability to handle sensitive and confidential information appropriately.
• Ability to provide professional, responsive, service‑oriented support to students, faculty, staff, visitors, and outside agencies.
• Ability to establish and maintain effective working relationships.
• Ability to learn and use CAD, access-control, and related systems.
• Ability to work independently within established procedures.

Responsibilities

• Coordinate and monitor Campus Safety response to address calls for service and emergencies.
• Communicate relevant information to Campus Safety personnel in a timely manner.
• Perform intake for calls of service (telephone and in-person).
• Document information details and Campus Safety response in the CAD system.
• Provide general administrative support to the Campus Safety department.

Skills

Clear communication

Calm under pressure

Documentation skills

Customer service

Education

High school diploma or equivalent

Tools

CAD software

Access-control systems

Alarm-monitoring software

Job description

End Date (required for Temporary, Per Diem, Independent Contractor/Agency):

Salary Range

$17.00 per hour

Hours and Months

16 hours per week 12 months per year

Exemption Status

Non-Exempt

Staff Job Description

Job Description Summary

The Communications Officer is an essential employee responsible for coordinating and monitoring the Campus Safety response to address calls for service and emergency situations. The Communications Officer is the primary person interacting with customers on the telephone and in-person and for documenting relevant details into the Computer Aided Dispatch system. The Communications Officer is responsible for performing support functions for the Campus Safety Department including, but not limited to, monitoring of a variety of security and fire alarm systems, issuing new and replacement NazCards, issuing controlled keys/ID cards, and processing and issuing parking permits for the entire university. The Communications Officer is responsible for managing student employees tasked with assisting communication functions. Provides general support to the entire Campus Safety Department. This position is responsible for adhering to documented Standard Operating Procedures for all functions within the position’s remit. This position is a Campus Security Authority as defined by the Clery Act.

Essential Functions

• Coordinate and monitor Campus Safety response to address calls for service and emergency situations (Situations include telephone calls, in-person traffic, and monitored security systems)
• Communicate relevant information to appropriate Campus Safety (and/or emergency) personnel in a concise and timely manner.
• Perform intake for calls of service (telephone and in-person).
• Collect and document relevant information details and Campus Safety response in the Computer Added Dispatch ( CAD ) system.
• Provides continuous administrative support to the Campus Safety department. Assists in filing appropriate reports and forms for various walk-ups and follow-up requests.
• Monitors all alarm systems to include fire, security, CCTV , and the personal Safe@Naz alarm system. This includes coordinating and dispatching mutual aid emergency response with various outside agencies (police, fire, ambulance, etc.).
• Processes and issue parking permits for the entire campus (faculty, staff, students, and visitors).
• Answer and provide direction for all questions and/or concerns.
• Assist in troubleshoot issues with technical systems and permit billing.
• Monitors and operates the campus-wide Card Access system to ensure accurate data and security of the system.
• Creates and distributes NazCards for new members of the Nazareth Community and replace lost/damaged cards.
• Coordinates the updating of all campus events on a daily basis to ensure that all staff has accurate and timely information regarding special events, requests, and activities.
• Responsible for maintaining and issuing Campus fleet vehicle keys, specific room keys, and contractors keys/swipe cards.
• Maintain documentation of issuing and returning keys/cards.
• Provide general support to the operations of the Campus Safety Department and other duties as assigned.

Required Education, Experience, Technology Applications and Skills

• Ability to communicate clearly and professionally by telephone, radio, in person, and in writing.
• Ability to remain calm, exercise sound judgment, and follow established procedures during routine and emergency situations.
• Ability to gather, prioritize, and accurately document information while managing multiple requests or responsibilities.
• Ability to handle sensitive and confidential information appropriately.
• Ability to provide professional, responsive, and service-oriented support to students, faculty, staff, visitors, and outside agencies.
• Ability to establish and maintain effective working relationships.
• Ability to learn and use computer-based dispatch, communication, access-control, and related departmental systems.
• Ability to work independently and exercise appropriate judgment within established Campus Safety procedures.

Preferred Education, Experience, Technology Applications and Skills

• Experience in dispatching, emergency communications, public safety, security, or a related environment.
• Experience using computer-aided dispatch, access-control, alarm-monitoring, or similar technology systems.
• Experience providing customer service in a fast-paced or high-volume environment.
• Experience handling confidential or sensitive information.
• Experience working in a college, university, or other community-based setting.

Supervisory Responsibilities

• No formal supervisory responsibilities.
• May provide day-to-day work direction and task coordination to student employees supporting Campus Safety communications functions.

Physical Requirements

• Prolonged periods of sitting and computer use.
• Frequent movement into and out of a seated workstation while performing dispatch and customer-service responsibilities.
• Ability to operate telephone, radio, computer, and other communications equipment for extended periods.
• Essential functions may be performed with or without reasonable accommodation.

Equipment to be used

• Multi-line telephone system
• Computer-Aided Dispatch ( CAD ) software
• Alarm-monitoring and security systems
• CCTV monitoring systems
• Card-access and identification systems
• Parking permit and related administrative systems
• Standard office computer and equipment

EEO Statement

Join Nazareth University, a leading institution in Rochester, NY, with a vibrant community of approximately 1,900 undergraduate and 500 graduate students. We seek dedicated staff members who are committed to supporting student success, community engagement, and championing equity and inclusion. Located just minutes from downtown Rochester, our campus provides a dynamic environment for professional growth, innovation, and collaboration.
At Nazareth, we are committed to equity and inclusion, ensuring equal access to employment opportunities without discrimination. We advocate for an inclusive workplace and welcome applicants from diverse backgrounds, experiences, and perspectives. Our Anti-Discrimination Policy upholds fair treatment based solely on qualifications and merit.
Join us in celebrating diversity, where every individual, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected status, is valued and respected.

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