Campus Receptionist

Aviation Institute of Maintenance; Houston (TX); Sur place; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

401(k) Matching

Health, Dental, Vision Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Résumé du poste

AIM, Aviation Institute of Maintenance, Houston campus, invites you to join as Campus Receptionist. You will greet visitors, manage inbound calls, support the Admissions Department, and maintain accurate documentation to ensure smooth campus operations.

We seek a professional with a high school diploma, strong customer service, excellent communication, and proficiency in MS Office. The role offers steady scheduling and a comprehensive benefits package.

Qualifications

• High School Diploma or GED or equivalent on-the-job experience.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and able to multi-task, prioritize tasks, and work well under pressure.
• Demonstrates integrity, work ethic, and professionalism.
• Persuasive and effective verbal and written communication with focus on customer service in an educational setting.
• Highly motivated and goal-oriented with problem-solving skills.
• Able to work independently and in a team; strong interpersonal skills.
• Excellent computer skills with MS Office (Word, Excel, Outlook, SharePoint, Teams).
• Willing to work outside scheduled hours when needed.

Responsabilités

• Greet and assist visitors, provide information, and direct them to the appropriate departments.
• Handle inbound calls and facilitate communication between campus and external stakeholders.
• Assist Admissions with documentation tasks and maintain accurate records as directed by the Director of Admissions.
• Provide administrative support to faculty and staff as needed.
• Enter and manage inquiries in CampusNexus and conduct daily audits of inquiries.
• Maintain lead reports and assist with lead distribution under supervision.

Connaissances

Customer service

Communication

Multitasking

Interpersonal skills

Detail oriented

Formation

High School Diploma or GED

Outils

MS Office

Description du poste

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us- Big Changes, Better Benefits - Join us today!

TheAviation Institute of Maintenance (AIM),establishedin 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation ofnearly onein four certifiedaircrafttechnicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

Location: 7651 Airport Blvd, Houston, TX 77061

Compensation: Up to $23/hour

Schedule:

• Monday-Thursday 10am- 7:30 pm
• Friday 8-5
• Alternating Saturdays 9-1

Position Purpose

The Campus Receptionist is a vital roleresponsible for creating a welcoming atmosphere for all visitors and ensuring efficient communication across campus. This position involves managing inbound calls, greeting guests, and supporting the Admissions Department with documentation tasks as directed by the Director of Admissions.

Key Duties:

• Greet andassistall visitors to the campus, providing information and directing them to theappropriate departmentsor services.
• Handle inbound calls, addressing inquiries andfacilitatingcommunication between the campus and external stakeholders.
• Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions.
• Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff.
• Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions.
• Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
• Enter and manage inquiries into CampusNexus promptly, utilizing the Quick Lead method or Inquiry Folder. Conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time.
• Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow-up on missed appointments.
• Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team.
• Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team.

This position plays a crucial role in fostering a positive first impression of the campus, helping to attract and engage prospective students. By providing excellent customer service and support, the Campus Receptionist contributes to the institution's overall success and aligns with organizational goals.

Required Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
• Demonstratea high levelof integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• Exhibits a positive, team-oriented attitude by remaining flexible and available to work outside of scheduled hours when needed, as directed by the Supervisor.

Preferred Qualifications

• Experience as a Receptionist/multi-line telephone system.
• Prior experience in a college admissions environment.

What We Offer

The compensation range for this position pays up to $23per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base compensation, we offer a comprehensive benefits package, including:

• 401(k) and Matching:Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage:Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
• Life Insurance:Peace of mind with life insurance options.
• Paid Time Off:Recharge with paid time off to promote work-life balance.
• Employee Assistance Program:Access to resources for personal and professional support.
• Tuition Reimbursement:Invest in your future with financial support for further education.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.