Campus Reception & Switchboard Associate

Bennett College; Greensboro (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Bennett College is seeking a Federal Work-Study student for a Switchboard & Reception Assistant role in Greensboro, NC. You will serve as the first point of contact, handle calls, greet visitors, and provide basic information to college departments and resources.

The position offers front-desk, switchboard, and general administrative duties to support daily operations. Emphasis on communication, customer service, confidentiality, and professional workplace behavior.

Qualifications

• Demonstrated ability to communicate clearly and professionally.
• Strong customer service skills and a positive attitude.
• Dependable, punctual, and responsible.
• Ability to maintain professionalism with students, faculty, staff, visitors, and the public.
• Ability to follow instructions and established procedures.
• Basic computer literacy and familiarity with email and standard office applications.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Answer incoming calls to the College's main telephone line in a professional and courteous manner.
• Determine the appropriate department, office, or individual to assist callers.
• Transfer calls to the appropriate department or extension using the College's telephone system.
• Take accurate messages when an individual or department is unavailable.
• Provide basic information regarding College offices, departments, services, and contacts.
• Seek assistance from a supervisor when unable to answer a caller's question.
• Greet students, faculty, staff, visitors, and guests in a professional manner.
• Direct visitors to the appropriate office or location.
• Provide basic information and assistance to visitors.
• Notify appropriate personnel when visitors arrive.
• Help maintain a clean, organized reception area.
• Assist with maintaining departmental telephone directories and contact information.
• Assist with basic data entry, filing, scanning, and clerical tasks.
• Support special projects and other administrative activities.

Skills

Clear communication

Customer service

Reliability

Professionalism

Confidentiality

Adaptability

Active listening

Problem-solving

Tools

Telephone system

Office applications

Email

Job description

Bennett College is seeking a Federal Work-Study student for a Switchboard & Reception Assistant role in Greensboro, NC. You will serve as the first point of contact, handle calls, greet visitors, and provide basic information to college departments and resources.

The position offers front-desk, switchboard, and general administrative duties to support daily operations. Emphasis on communication, customer service, confidentiality, and professional workplace behavior.