Campus IT Service Leader: Stabilize & Grow a 6-Person Team

Veteran Hiring Solutions; Estherville (IA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Veteran Hiring Solutions is seeking a Customer Service Manager, Technology to lead a six-person on-campus IT team at a community college campus in Estherville, IA. The role focuses on stabilizing the team, achieving First Contact Resolution and Total Ownership to Resolution as daily standards, and growing self-service support across campus.

You will report to the Director of Dedicated Client Services and work on-site.

Qualifications

• Associate or bachelor’s degree in business management, Computer Science, or related field.
• Management experience required to lead a six-person on-campus IT team.
• Experience with ITIL methodology preferred.
• Proficiency with Microsoft Office and related admin software required.

Responsibilities

• Stabilize the six-person on-campus IT team within 90 days.
• Establish First Contact Resolution and Total Ownership to Resolution as daily standards within 6 months.
• Maintain quarterly SLA and metrics reporting to leadership.
• Grow self-service adoption among campus staff, faculty, and students.

Skills

Management experience

Leadership

Communication

Problem solving

Education

Associate degree

Bachelor’s degree

Tools

ITIL

Microsoft Office

Job description

Veteran Hiring Solutions is seeking a Customer Service Manager, Technology to lead a six-person on-campus IT team at a community college campus in Estherville, IA. The role focuses on stabilizing the team, achieving First Contact Resolution and Total Ownership to Resolution as daily standards, and growing self-service support across campus.

You will report to the Director of Dedicated Client Services and work on-site.