Technology Services Desk Manager - Grinnell, IA

Inside Higher Ed; Grinnell (IA); On-site; USD 78,000 - 105,000; Full time

Job summary

An educational services organization is seeking a Technology Services Desk Manager in Grinnell, IA. The role involves supervising a technical support team, managing staff recruitment and training, and providing technical guidance to ensure effective IT service delivery on campus. Ideal candidates should have experience in technical support and staff management.

Qualifications

• Experience in managing a technical support team.
• Ability to provide support for various operating systems.
• Strong interpersonal skills for mentoring staff and students.

Responsibilities

• Manage day-to-day activities of the Technology Service Desk.
• Recruit and mentor full-time staff and students.
• Oversee lifecycle upgrades for campus computers.
• Respond to and prioritize ITS requests.
• Provide technical support via various channels.

Skills

Technical guidance

Staff management

Customer support

Problem-solving

Job description

Overview

Technology Services Desk Manager – Grinnell, IA. This role supervises the Technology Service Desk Specialists and reports to the Director of Service Management. The Manager will supervise Tier 1 and 2 deskside support team members, provide highly technical guidance to managers, department heads, administration offices, staff and students, and ensure tasks are completed on time and issues are appropriately escalated as needed.

Responsibilities

• Manage the day-to-day activities of the Technology Service Desk Specialist team
• Recruit, hire, manage and mentor full-time staff and student employees
• Work with the lifecycle upgrades of campus computers, ordering and deployment
• Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating
• Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Online Audio and Video Media