Campus IT Helpdesk Apprentice – Onsite Support

Liberty University, Inc.; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University, Inc. is seeking a help desk technician to assist with IT issues, prioritize requests, and resolve computer-related problems.

The role supports university systems, documents processes, and collaborates with other IT teams to ensure timely resolutions. The ideal candidate is pursuing a CS/IS degree, has hardware/software troubleshooting experience, and demonstrates strong customer service and attention to detail.

Qualifications

• Pursuing Bachelor's degree in CS/IS preferred.
• Experience installing and troubleshooting computer hardware and software.
• Proficiency with Microsoft Office and standard office technologies.
• Strong accuracy and attention to detail.
• Ability to obtain LU-approved driver certification and maintain driving record.

Responsibilities

• Assists the department with technical issues.
• Works on tasks as assigned by leadership.
• Documents processes and recommendations for improvement.
• Learns University systems and data sets to extract information.
• Adheres to Liberty University policies and mission.
• Receive, prioritize, and resolve end-user computer-related help requests.
• Maintain repair metrics and audit workflow.
• Enforce HelpDesk standards and procedures.
• Follow internal documentation and knowledge base articles.
• Coordinate with other IT departments to resolve issues.

Skills

Customer service

Attention to detail

Microsoft Office

Communication

Time management

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Job description

Liberty University, Inc. is seeking a help desk technician to assist with IT issues, prioritize requests, and resolve computer-related problems.

The role supports university systems, documents processes, and collaborates with other IT teams to ensure timely resolutions. The ideal candidate is pursuing a CS/IS degree, has hardware/software troubleshooting experience, and demonstrates strong customer service and attention to detail.