Campus Guest Services & Safety Concierge

University of Michigan; Ann Arbor (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Retirement plan with matching

Job summary

University of Michigan's Division of Public Safety and Security (DPSS) seeks a Guest Services Specialist to be the face and heart of safety and hospitality across campus facilities. You will welcome staff, patients, families, and visitors, conduct security screenings, and provide guidance tailored to each guest's needs.

The role emphasizes service excellence, collaboration with diverse colleagues, and opportunities to grow in public safety or guest services within a leading research university.

Qualifications

• Graduation from high school or GED equivalent and at least six months customer service experience.
• Demonstrated commitment to a respectful, inclusive environment.
• Interest in handling large volumes of customers in a healthcare setting and balancing multiple priorities.
• Demonstrated proficiency with standard business software applications including Microsoft and Google applications.
• You must pass a comprehensive public safety background investigation and drug screening.

Responsibilities

• Deliver exceptional customer service with an inclusive mindset, ensuring all community members feel valued and supported.
• Anticipate needs and resolve issues, using problem-solving skills to address challenges professionally.
• Greet all building entrants warmly, creating a welcoming first impression.
• Protect confidential information and handle sensitive data with discretion.
• Communicate clearly in person, by phone, email, and security radio, providing prompt and accurate information.
• Facilitate security procedures by issuing ID badges and screening individuals according to established protocols.
• Assist with wayfinding, parking validation, and deliveries, helping guests navigate campus facilities smoothly.
• Enforce policies and guidelines to maintain a safe, secure environment for patients, visitors, and staff.
• Monitor surroundings for safety concerns, reporting suspicious activity as needed.
• Assist during emergencies, supporting response efforts in situations such as fires, natural disasters, or health incidents.
• Move throughout the facility to provide assistance wherever it's needed, collaborating with team members to uphold U‑M's commitment to safety and hospitality.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

University of Michigan's Division of Public Safety and Security (DPSS) seeks a Guest Services Specialist to be the face and heart of safety and hospitality across campus facilities. You will welcome staff, patients, families, and visitors, conduct security screenings, and provide guidance tailored to each guest's needs.

The role emphasizes service excellence, collaboration with diverse colleagues, and opportunities to grow in public safety or guest services within a leading research university.