Campus Event Ticketing Specialist

University of Utah; Salt Lake City (UT); On-site; USD 19,000 - 24,000; Part time

Job summary

University of Utah is seeking a Ticket Office Assistant to support ticketing operations for concerts and athletic events on campus, including Rice-Eccles Stadium and the Jon M. Huntsman Center.

You will use Paciolan and Ticketmaster to process orders, handle sales, refunds, exchanges, and payments. The role emphasizes professional customer service to students, staff, patrons, and event personnel, with duties ranging from phone and email inquiries to data entry and administrative support.

Qualifications

• One year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience).
• Demonstrated human relations and effective communications skills; basic computer skills required.

Responsibilities

• Process ticket orders, sales, transfers, exchanges, refunds, invoices, electronic payments, and other ticketing transactions as assigned.
• Provide professional, timely, and welcoming customer service to students, staff, faculty, patrons, event personnel, and visitors.
• Perform general ticket office and clerical duties, including answering phones, responding to emails, data entry, maintaining accurate records, and assisting with other administrative tasks.
• Assist with event-day ticketing operations for concerts, athletic events, and large-scale special events; duties include ticket sales, will call, ticket scanning, and customer service.

Skills

Customer service

Communication skills

Basic computer skills

Tools

Paciolan

Ticketmaster

Job description

University of Utah is seeking a Ticket Office Assistant to support ticketing operations for concerts and athletic events on campus, including Rice-Eccles Stadium and the Jon M. Huntsman Center.

You will use Paciolan and Ticketmaster to process orders, handle sales, refunds, exchanges, and payments. The role emphasizes professional customer service to students, staff, patrons, and event personnel, with duties ranging from phone and email inquiries to data entry and administrative support.