Campus Event Guest Services Specialist

Utah State University; Logan (UT); On-site; USD 15,000 - 21,000; Full time

Job summary

Utah State University’s Office of Events seeks several Guest Services Representatives to ensure a fun, exciting, and safe experience at university events in Logan. On‑campus, on a varying schedule, you will greet guests and manage access, enforce venue rules, and provide top‑notch customer service.

Candidates should have solid communication skills, be able to work independently, and maintain composure in busy environments.

Qualifications

• Three months experience with customer service is preferred.
• Excellent written & verbal communication skills.
• Excellent customer service and people skills.
• Ability to problem solve.
• Ability to follow instructions.
• Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner.

Responsibilities

• Greet and welcome guests to Utah State University in a friendly and professional manner
• Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
• Perform appropriate access control to restricted areas to those with valid credentials.
• Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules.
• Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
• Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary
• Maintain knowledge and adhere to guidelines for Americans with Disabilities Act.
• Maintain knowledge of individual responsibility and follow proper emergency management procedures.
• Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service
• Employees must adhere to the dress code standards and code of conduct provided by the department.

Skills

Customer service

Communication skills

Problem solving

Follow instructions

Independence

Calm under pressure

Job description

Utah State University’s Office of Events seeks several Guest Services Representatives to ensure a fun, exciting, and safe experience at university events in Logan. On‑campus, on a varying schedule, you will greet guests and manage access, enforce venue rules, and provide top‑notch customer service.

Candidates should have solid communication skills, be able to work independently, and maintain composure in busy environments.