Campus Dining Supervisor

Syracuse University

United States

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

A prestigious educational institution is seeking a Campus Dining Supervisor to oversee daily operations and supervise staff in maintaining safety and service excellence at on-campus dining facilities. The ideal candidate will manage hiring, training, and payroll while ensuring adherence to union policies and quality standards. Relevant experience in hospitality management and strong leadership skills are essential. This full-time position offers a mid-senior level role within the vibrant campus dining environment.

Qualifications

Associate degree or equivalent experience in supervisory and food service roles.
5+ years supervisory and food service experience.
Must be flexible with work shifts.

Responsibilities

Supervise dining center staff to ensure efficiency and safety.
Conduct employee training and manage schedules.
Address employee misconduct and maintain documentation.

Skills

Excellent leadership and communication skills

Analytical skills

Technical and computer skills

Ability to make autonomous decisions

Education

Associate degree in hospitality, restaurant or business management

Job description

Join to apply for the Campus Dining Supervisor role at Syracuse University.

*Priority consideration will be given to applicants who submit their materials prior to the holiday.

Job Description

Syracuse University Campus Dining is comprised of more than 30 on-campus eateries, including multiple “All You Care to Eat” dining rooms, cafés, coffee houses, national brand franchise food courts, and retail convenience stores. This role is responsible for the daily operations of and directly supervising employees in a designated Campus Dining location. The supervisor’s role is to lead all union employees, student workers and part-time workers to ensure adherence to all safety and brand standards and customer service excellence is achieved. This leadership role is responsible to manage, hire, schedule, train and approve payroll for all employees, and coordinate with various campus partners to bring employee labor issues to full resolution. Additionally, the Campus Dining Supervisor is responsible to maintain product inventory and usage levels, ensuring all efficiency standards.

Education and Experience

Associate degree in hospitality, restaurant or business management and/or a combination of supervisory and food service experience equal to 5 years or more.

Skills and Knowledge

Excellent leadership and communication skills
Well-developed analytical, technical, computer and oral and written communication are necessary for this position.
Ability to make autonomous, data-driven decisions based on current business operations and defined departmental strategy.
Must be able to support all areas of Campus Dining, including flexible/rotating work shift times.

Responsibilities

Supervision

Inspire and motivate team members while maintaining accountability for their actions.
Actively supervise dining center staff in performing daily duties; ensure that employees are working efficiently and safety standards are being adhered to.
Ensure department policies and union rules are being upheld and that customer service standards are being met.
Provide continuous oversight, moving around the work unit to ensure constant visibility to and support for staff.
Continually remind and apply department policies and safety standards.
Promptly address challenges or concerns that arise and enlist assistance of campus partners if necessary.

Administrative

Conduct necessary employee training.
Create scheduling in accordance with deadlines instituted by union contract.
Ensure payroll is accurately and timely submitted.
Maintain product inventory and service needs; conduct forecasting and ordering product to support safe and efficient unit operations.
Keep daily service records, input into computerized system, post invoices, order direct purchases.
Monitor unit data metrics including patron usage, labor, and food cost.

Employee Relations

Timely address employee misconduct of with employees.
Maintain timely and accurate documentation of employee infractions, misconduct, time and attendance issues etc.
Working with HR, issue appropriate timely disciplinary action.
Partner with HR/Labor Relations to address regarding reasonable accommodation, leaves of absence or other employee issues.

All other duties as assigned

Supports other Campus Dining work locations and/or the Catering Services Department at events as needed.
Work cooperatively with others to achieve group objectives.

In addition to completing an online application, please attach a resume and cover letter.

Seniority level