Campus Dining Manager

Vanderbilt; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Vanderbilt University is seeking a Manager for Vanderbilt Campus Dining to lead dining operations on campus, overseeing food service, staff, and menu processes. You will drive a high-quality, nutritious dining program while ensuring health and safety standards are met and guest expectations are exceeded.

The role requires hands-on leadership, strong communication, and the ability to manage labor, scheduling, and customer interactions.

Qualifications

• High school diploma is necessary.
• Associate's degree from an accredited institution is preferred.
• At least 3 years of management experience in food service management is necessary.
• Proficiency in Word, Outlook, Excel, PowerPoint, and POS System is necessary.
• Strong communication, time management, organizational and multi-tasking skills are necessary.
• Demonstrated ability to deliver exceptional customer service is necessary.
• Ability to manage people and have accountability for Vanderbilt assets is necessary.

Responsibilities

• Promote the vision and core values of Vanderbilt Campus Dining and ensure policy compliance.
• Develop labor schedules and manage the Oracle time management system.
• Oversee menu management, ingredient, recipe, and inventory processes.
• Direct hourly staff and provide coaching and performance evaluations.
• Ensure food safety, sanitation, and maintenance of kitchen equipment.
• Communicate with customers and stakeholders and foster relationships.

Skills

Leadership

Communication

Time management

Multitasking

Customer service

Staff management

MS Word

MS Outlook

MS Excel

MS PowerPoint

POS System

Education

High school diploma

Associate's degree

Tools

POS System

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Job Description

The Manager for Vanderbilt Campus Dining is responsible for overseeing the operations of a small-scale (500 meals/day) to large-scale (2,500 meals/day) dining hall. This includes managing food service, staff, and menu processes to ensure the dining hall provides high-quality, nutritious meals while maintaining compliance with health and safety regulations. The Manager will provide hands‑on leadership to facilitate a quality dining program that meets or exceeds guest expectations. Responsibilities include menu management, labor management, directing hourly staff, and interacting with customers. The Manager will cultivate an operation built on integrity, respect, and excellence, while maintaining relationships with employees, guests, support partners, and other departments. The Manager reports to the General Manager and interacts regularly with staff, students, faculty, and external entities.

Key Functions and Expected Performance

Leadership

Promote the vision and core values of Vanderbilt Campus Dining. Ensure compliance with Vanderbilt Campus Dining policies, procedures, collective bargaining unit agreements and employment programs. Develop and maintain positive, professional relationships employees, guests, support partners and other departments within the operation and university community. Manage organizational changes and own messages being delivered to the team and serving as a link between hourly employees and leadership to communicate concerns and ideas. Reinforce individual and team accountability for assigned tasks, monitor staff performance, coach hourly employees to effect changes in behavior, and implement appropriate action plans with deliverables when needed. Provide open honest feedback and complete performance evaluations for hourly team members. Develop and maintain professional relationships with Union Stewards. Assist with implementation of new policies, procedures, and trainings. Ensure performance expectations and work rules are clearly communicated and followed. Facilitate and support successful onboarding and training initiatives for your team members. Create, review, and manage labor schedules to ensure best labor management practices are implemented. Review, submit and manage the Oracle time management system in the operation, ensures leave requests like PTO are entered and approved on a weekly basis. Understand, monitor, and supervise hourly employees' adherence to Dining's Menu management processes including ingredient, recipe and menu compliance, and inventory processes. Provide guidance, direction, and coaching, on production sheets and portion control to ensure accurate results are used and recorded at assigned station(s). Responsible to record and turn in production sheets immediately after each meal period. Perform food and labor audits in operation on a consistent basis, manage, and support any action plans to ensure location is continuing to improve efficiencies. Maintains high level of food safety and sanitation standards and conduct regular inspections of dining facilities. Review menu boards, signage, and website postings for each meal period to ensure accuracy of published menus. Ensure unit's physical building is organized and in good repair and ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust, and ventilation systems) is operational. Reports any needed repairs to General Manager if necessary. Implement and manage unit-specific sustainability goals and programs.

Operational Management Supervisory Relationships

This position has management responsibility over managers and hourly staff in location; this position reports administratively and functionally to the General Manager (or other position, depending on location)

Qualifications

• High school diploma is necessary.


• Associate's degree from an accredited institution is preferred.


• At least 3 years of management experience in food service management is necessary.


• Proficiency in (Word, Outlook, Excel, PowerPoint, and POS System is necessary).


• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse population is necessary.


• Strong time management, organizational and multi-tasking skills and an eye for detail is necessary.


• Demonstrated ability to deliver exceptional customer service is necessary.


• Ability to manage people and have accountability for Vanderbilt assets is necessary.

About Us

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of \"America's Best Large Employers\" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice. We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.