Campus Café Retail Manager

Bon Appétit Management Company; Santa Clara (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Commuter Benefits

Job summary

Bon Appetit Management Company is seeking a Retail Manager for Santa Clara University to oversee the successful operation of the retail/cafeteria under the direction of the Director of Dining Services.

The role requires leading hourly staff, maintaining cash controls, ensuring customer satisfaction, and upholding corporate standards. A related degree or equivalent experience is preferred; strong leadership and communication skills are essential.

Qualifications

• B.S. degree in Food Services Technology/Management or related field (or A.A. degree with 3 years experience).
• 1–3 years of retail operation foodservice management experience preferred.
• Knowledge of food trends, quality, sanitation, cost controls and presentation.
• P&L accountability and contract-managed service experience desirable.
• Experience with cash retail operations.
• Retail marketing experience desirable.
• Strong supervisory and communication skills.

Responsibilities

• Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our hourly team members.
• Ensures customer satisfaction and good public relations through the safe and efficient uses of resources.
• Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards.
• Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Communicates effectively with all team members, patients and families.
• Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds.

Skills

Leadership

Retail management

Food service operations

Customer service

Cash handling

Staff training

Payroll

Budgeting

P&L accountability

Education

B.S. Degree in Food Services Technology/Management

A.A. Degree plus three years of related experience

Tools

Microsoft Office

POS systems

Job description

Bon Appetit Management Company is seeking a Retail Manager for Santa Clara University to oversee the successful operation of the retail/cafeteria under the direction of the Director of Dining Services.

The role requires leading hourly staff, maintaining cash controls, ensuring customer satisfaction, and upholding corporate standards. A related degree or equivalent experience is preferred; strong leadership and communication skills are essential.