Campus Cafe Manager: Lead Dining & Guest Experience

Vassar College; City of Poughkeepsie (NY); Sur place; USD 65 000 - 79 000; Plein temps

Résumé du poste

The Cafe Manager position at Vassar College in Poughkeepsie, NY leads day-to-day Dining Services operations, ensuring proper staffing, safety, sanitation, and high-quality guest experiences. The role supervises Dining Services Supervisors and directs dining employees to meet service standards.

Reporting to the Director of Operations, you collaborate with the Executive Chef and Bon Appétit staff to deliver integrated dining and catering services while aligning with labor and budget goals.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Three years of progressively responsible experience in foodservice, hospitality, or a high-volume operational environment.
• Demonstrated supervisory or management experience, including the ability to coach, mentor, develop, and hold employees accountable.
• Knowledge of financial, budgetary, accounting, and computational practices within food service operations.
• Strong organizational, problem-solving, and communication skills.
• Ability to work effectively with employees, students, campus partners, and external partners.
• Ability to work collaboratively with Vassar College and Bon Appétit employees.
• Comfort using technology to support scheduling, operational, and administrative functions.
• Availability and flexibility to work evening and weekend hours year-round to support campus dining.
• Ability to lift heavy objects up to 30 pounds. Team lift anything greater than 30 pounds.
• Ability to stand and walk for the duration of a shift using repetitive motion with your upper body to complete tasks.

Responsabilités

• Provide visible and approachable, day-to-day leadership on the dining floor and ensure assigned operations are appropriately staffed, organized, and operating effectively.
• Supervise and provide direction, coaching, training, and accountability to Dining Services Supervisors and dining employees including unionized staff reviews and coaching sessions in accordance with the collective bargaining agreement.
• Monitor food presentation, service, sanitation, safety, cleanliness, and overall guest experience, addressing concerns promptly. Participate in monthly safety audits.
• Work with the Dining Staffing Manager to support staffing, scheduling, employee deployments, call-outs, and coverage needs.
• Support catering and other Dining Services operations as assigned, including staffing, logistics, event execution, and coordination with campus departments.
• Collaborate with the Executive Chef, culinary team, Vassar College, and Bon Appétit staff to ensure integrated operations and seamless coordination between culinary production and dining services.
• Partner with the Campus Dietitian in addressing any special dietary needs and ensure labeling of menu items in service areas is correct.
• Communicate, build relationships, and respond to concerns to various stakeholders, including management, students, and staff.
• Support the implementation of Dining Services policies, procedures, training, and service standards.
• Identify opportunities to improve operational efficiency, service, staffing, and the student dining experience.
• Participate in Dining Services meetings, Monthly Safety Meetings, planning, and training.
• Partner with the Director of Operations and Campus Executive Chef to meet financial labor goals.

Connaissances

Supervisory experience

Staff coaching

Communication skills

Organizational skills

Problem-solving

Technology proficiency

Flexible hours

Physical ability

Team leadership

Formation

Bachelor's degree or equivalent combination of education and work experience

Description du poste

The Cafe Manager position at Vassar College in Poughkeepsie, NY leads day-to-day Dining Services operations, ensuring proper staffing, safety, sanitation, and high-quality guest experiences. The role supervises Dining Services Supervisors and directs dining employees to meet service standards.

Reporting to the Director of Operations, you collaborate with the Executive Chef and Bon Appétit staff to deliver integrated dining and catering services while aligning with labor and budget goals.