Campground Ranger & Front Desk Concierge

Equity LifeStyle Properties, Inc.; Welches (OR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid vacation

Paid holidays

Paid sick time

Job summary

Equity LifeStyle Properties, Inc. is hiring a Campground Ranger / Front Desk Clerk in Welches, Oregon to provide a safe, welcoming experience for guests and residents.

The role combines campground patrol, front desk operations, and guest services with a focus on calm, professional handling of inquiries and incidents. The ideal candidate will have strong customer service skills, be detail-oriented, and capable of learning reservation and payment systems, while working a flexible schedule

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic reading, writing, math, and computer skills.
• Ability to learn and utilize reservation, payment, and property management systems.
• Strong organizational skills and attention to detail.
• Ability to assess situations quickly, exercise sound judgment, and resolve problems professionally.
• Ability to work independently and as part of a team.
• Valid driver’s license with an acceptable driving record and current auto insurance.
• Ability to work weekends, holidays, evenings, and varying shifts as required.

Responsibilities

• Serve as the primary point of contact for guests and residents, providing information and assistance in person, over the phone, and electronically.
• Take reservations, check guests in and out, and process payments, deposits, day passes, and retail store purchases.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Prioritize guest satisfaction by resolving conflicts and addressing issues diplomatically.
• Run reports, maintain accurate records, and submit maintenance requests to support property operations.
• Communicate regularly with management regarding guest concerns, incidents, and operational needs.
• Conduct routine patrols of the campground, common areas, rental units, and amenities.
• Monitor property conditions and identify safety hazards, maintenance needs, or potential issues.
• Ensure the property is properly secured and report suspicious activity when necessary.
• Monitor campground access points and verify guest authorization for entry.
• Enforce resort rules and regulations in a fair, consistent, and professional manner.
• Respond to guest concerns regarding safety, disturbances, or property issues.
• Contact law enforcement, emergency services, or management when situations require escalation.
• Perform golf cart, rental unit, and facility inspections as needed.
• Assist with on-call emergency response services when required.
• Maintain a professional appearance and positive attitude at all times.
• Work collaboratively with team members across departments.
• Support resort operations by performing additional duties as assigned.
• Promote a safe, friendly, and welcoming environment for guests, residents, and staff.

Skills

Customer service

Communication

Reservation systems

Payment systems

Property management systems

Basic math

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties, Inc. is hiring a Campground Ranger / Front Desk Clerk in Welches, Oregon to provide a safe, welcoming experience for guests and residents.

The role combines campground patrol, front desk operations, and guest services with a focus on calm, professional handling of inquiries and incidents. The ideal candidate will have strong customer service skills, be detail-oriented, and capable of learning reservation and payment systems, while working a flexible schedule