Campground Front Desk & Ranger — Guest Experience

Equity LifeStyle Properties; Welches (OR); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties in Welches, Oregon is seeking a Campground Ranger / Front Desk Clerk to welcome guests, handle reservations, check-ins/outs, and oversee front desk operations with a focus on safety and service. You will patrol the campground, monitor security, enforce resort rules, respond to incidents, and coordinate with management to keep the property well maintained and guests satisfied.

This role requires strong customer service, reliable teamwork, and the ability to work

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic reading, writing, math, and computer skills.
• Ability to learn and utilize reservation, payment, and property management systems.
• Strong organizational skills and attention to detail.
• Ability to assess situations quickly, exercise sound judgment, and resolve problems professionally.
• Ability to work independently and as part of a team.
• Valid driver's license with an acceptable driving record and current auto insurance.
• Ability to work weekends, holidays, evenings, and varying shifts as required.

Responsibilities

• Serve as the primary contact for guests and residents, providing information and assistance in person, over the phone, and electronically.
• Take reservations, check guests in and out, and process payments, deposits, day passes, and retail store purchases.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Prioritize guest satisfaction by resolving conflicts and addressing issues diplomatically.
• Run reports, maintain accurate records, and submit maintenance requests to support property operations.
• Communicate regularly with management regarding guest concerns, incidents, and operational needs.
• Conduct routine patrols of the campground, common areas, rental units, and amenities.
• Monitor property conditions and identify safety hazards, maintenance needs, or potential issues.
• Ensure the property is properly secured and report suspicious activity when necessary.
• Monitor campground access points and verify guest authorization for entry.
• Enforce resort rules and regulations in a fair, consistent, and professional manner.
• Respond to guest concerns regarding safety, disturbances, or property issues.
• Contact law enforcement, emergency services, or management when situations require escalation.
• Perform golf cart, rental unit, and facility inspections as needed.
• Assist with on-call emergency response services when required.
• Maintain a professional appearance and positive attitude at all times.
• Work collaboratively with team members across departments.
• Support resort operations by performing additional duties as assigned.
• Promote a safe, friendly, and welcoming environment for guests, residents, and staff.

Skills

Customer service

Communication

Reservation systems

Payments handling

Problem solving

Independent worker

Team player

Valid driver’s license

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties in Welches, Oregon is seeking a Campground Ranger / Front Desk Clerk to welcome guests, handle reservations, check-ins/outs, and oversee front desk operations with a focus on safety and service. You will patrol the campground, monitor security, enforce resort rules, respond to incidents, and coordinate with management to keep the property well maintained and guests satisfied.

This role requires strong customer service, reliable teamwork, and the ability to work