Camera Monitor

Dallas Area Rapid Transit Inc; Dallas (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Dallas Area Rapid Transit Inc. is seeking a Surveillance Operator to monitor cameras and assist the DART Police Department. You will respond to calls, input information into dispatch systems, and help ensure accurate recording of events across multiple cameras.

The role requires strong attention to detail, good communication, and the ability to work varied shifts. Prior security or law enforcement exposure is desirable, with a commitment to safety and reliability.

Qualifications

• High school diploma or GED required.
• Two years of related experience preferred.
• Ability to work variable shifts including weekends and holidays.
• Strong interpersonal and communication skills.
• Ability to analyze information and maintain accurate records.

Responsibilities

• Monitors surveillance cameras to detect and prevent crime.
• Uses intelligence data to monitor areas of concern.
• Operates multi-camera recording systems and ensures proper recording.
• Communicates with dispatch and coordinates police responses.
• Documents activity and maintains logs for shift changes.
• Testifies as needed and provides evidence for investigations.

Skills

Surveillance systems

Interpersonal skills

Communication

Analytical skills

Attention to detail

Education

High school diploma or GED

Tools

PC software

Job description

Pay Range: $36,118.00 - $59,595.00 Supervisory Organization: DART Police Lieutenant Country: United States of America Address: 2111 S.Corinth Street Road City: DALLAS, TX 75203-4301 FLSA: Non - Exempt Professionals: 04 - Protective Service (EEO-4-United States of America), 4B - Protective Service - Police - Non sworn (EEO-SubCategory)

General Summary:

Responsible for operating and monitoring surveillance cameras for the DART Police Department. Answers phone calls for service and Police incident text reporting and inputs information into the Computer Aided Dispatch system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitors surveillance cameras for suspicious, unsafe, illegal, and inappropriate activity to assist with the detection and prevention of crime.
• Utilizes intelligence data provided by various sources to monitor actual and potential problem areas.
• Operates a multi-camera recording system, ensuring all events are recorded.
• Use the controls in order to move camera position to cover full viewing range of cameras and/or zoomed in viewing.
• Operates and uses all equipment in a safe and responsible manner, in order not to misuse, falsify, corrupt, improperly dispose of, or otherwise compromise the integrity of recorded images, data, or records.
• Communicates the need for police or other appropriate responses to suspicious, unsafe, inappropriate, illegal, and/or criminal activity.
• Assesses situations to determine the importance, urgency, and risks, and make clear and timely decisions.
• Exchanges all relevant information with colleagues at shift change and documents activity in a log for review at each shift.
• Provides intelligence information to supervisor on subjects or areas as requested.
• Inspects equipment and software during each shift for failures/faults and operational readiness.
• Troubleshoot camera operations as required.
• Timely reports to appropriate personnel any equipment failures/faults and/or needed repairs/maintenance of security camera equipment and software.
• Maintains written records of all equipment and software failures, faults, repairs, and maintenance.
• Searches and retrieves any requested recorded images.
• Reviews all footage of an incident to extract the maximum amount of information from every camera angle, to be used in investigations, as evidence in court and/or administrative proceedings.
• Makes still, video or digital copies of requested recorded images as required, making sure to maintain the evidence trail.
• Document fulfillment/failures/faults in the workflow process.
• Provides evidence statements for the police and testifies as a witness in court, as required.
• Maintain confidential information and files.
• Answers Police Dispatch phone lines and texting application.
• Inputs initial information into the computer aided dispatch system for Police Telecommunicators to dispatch officers based on call priorities.
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High school diploma or G.E.D.
• Two (2) years experience in security, law enforcement, administrative support, or related field.
• Must be able to work variable shifts, including weekends and holidays.
• Effective interpersonal skills to communicate with all levels of supervisory and non-supervisory employees, government entities, a culturally diverse community, and others both inside and outside of DART.
• High level of concentration, keen alertness, and an ability to focus on and note relevant details in an organized manner and act appropriately.
• Possess analytical and creative skills to find solutions to problems of limited complexity.
• Ability to prioritize tasks calmly under pressure and emergency situations and exercise good judgment in such situations.
• Ability to assimilate visual and audible information and accurately record and relay it both verbally and in writing.
• Proficient using PC and software applications.
• Ability to demonstrate a fiduciary obligation to section, division, department, and DART in handling materials and information of a confidential nature.
• Successful completion of selection process including but not limited to interview and background investigation, including criminal history investigation.
• Pass physical (medical) examination, which includes a drug screen.

WORKING CONDITIONS:

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided. Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace.

M/F/D/V Open until qualified applicants are identified.