Camera Gear Customer Experience Pro

Applied Labs; Smyrna (GA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

HSA/FSA accounts

Disability (short/long-term)

Life insurance

401(k) and company match

Paid vacation, sick days, holidays

Pet insurance and legal services

Discounts on camera gear

Job summary

KEH Camera in Smyrna, GA is hiring a Full-time Customer Service Representative to deliver exceptional support for buyers and gear enthusiasts. You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers through returns, warranties, and purchases.

The role emphasizes empathy, strong communication, and problem-solving in a fast-paced, camera-gear environment with opportunities for growth and ongoing training.

Qualifications

• Customer-focused, empathetic, and detail-oriented.
• Excellent written and verbal communication.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage multiple customer interactions and follow through.

Responsibilities

• Provide professional, knowledgeable, and empathetic customer support that aligns with KEH's brand values.
• Respond to customer questions, concerns, and requests through phone calls, email, and voicemail within established service levels.
• Manage customer requests from initial contact through resolution, providing timely updates and follow-up as needed.
• Troubleshoot customer issues and identify appropriate solutions based on the customer's needs and circumstances.
• Build rapport with customers and maintain a positive, professional, and helpful attitude throughout each interaction.
• Create RMAs and assist customers with the appropriate processes related to their transactions.
• Help customers navigate KEH's digital interfaces, systems, and processes.
• Follow up on outstanding customer issues and requests to ensure timely resolution.
• Maintain a thorough understanding of KEH's processes, policies, products, and customer service procedures.
• Document customer interactions and relevant information accurately and thoroughly.
• Escalate issues when appropriate and collaborate with internal teams to resolve customer concerns.
• Contribute to team efforts by supporting department goals and completing related projects and responsibilities as needed.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Skills

Customer-focused

Empathy

Active listening

Communication skills

Problem solving

Attention to detail

Team collaboration

Multitasking

Photography interest

Rapid response

Education

High school diploma or equivalent

Tools

CRM systems

ERP systems

Microsoft Office

Job description

KEH Camera in Smyrna, GA is hiring a Full-time Customer Service Representative to deliver exceptional support for buyers and gear enthusiasts. You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers through returns, warranties, and purchases.

The role emphasizes empathy, strong communication, and problem-solving in a fast-paced, camera-gear environment with opportunities for growth and ongoing training.