Call Taker (Customer Service Rep)

Superior Ambulance Service; Columbus (OH); Presencial; USD 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Scheduling

Competitive Compensation

Health Insurance

Dental Insurance

Life Insurance

Tuition Reimbursement

Career Growth

Descripción de la vacante

Superior Ambulance Service, Inc. is seeking a Call Taker in Ohio to handle incoming calls, screen emergencies, and pre-arrange transportation in coordination with EMS teams.

The role requires strong communication, map-reading, problem-solving, and an EMD license; you must work well under pressure and coordinate with multiple departments across locations.

Formación

• Map reading skills.
• Problem solving skills.
• Multi-tasking ability.
• Effective communication skills.
• EMD license.

Responsabilidades

• Answer, screen, and direct calls for entire company.
• Distinguish the need for emergency transportation.
• Pre-arrange transport for facilities while determining the level of care needed for the patients.
• Arrange specialty and critical care transportation.
• Provide information and assistance for customer service inquiries as needed.
• Communicate with multiple departments and EMS personnel.
• Provide supportive information to customers to assist them in arranging appropriate transport.
• Develop effective solutions for customer service issues.
• Direct calls to Flight desk as appropriate.
• Other duties as assigned.

Conocimientos

Map reading

Problem solving

Multi-tasking

Effective communication

EMD license

Descripción del empleo

Overview

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

Overview

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

Responsibilities

The primary duties and responsibilities of the Call Taker consist of, but are not limited to the following:

• Answer, screen, and direct calls for entire company
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Arrange specialty and critical care transportation
• Provide information and assistance for customer service inquires as needed
• Communicate with multiple departments and EMS personal
• Provide supportive information to customers to assist them in arranging appropriate transport
• Develop effective solutions for customer service issues
• Direct calls to Flight desk as appropriate
• Other duties as assigned

Qualifications

• Map reading skills
• Problem solving skills
• Multi-tasking ability
• Effective communication skills
• EMD license
• Physical Demands:
  • While performing the duties of the position, the employee is required to sit for long periods of time.
  • Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.
  • Employee should be able to work under stressful conditions.
• Work Environment:
  • While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others and constantly works face to face with and around others.
  • Consistently uses office equipment such as computer, radios, printers, fax machine, etc.

Benefits

• Flexible Scheduling
• Competitive Compensation
• Multiple Station Locations with the Ability to Transfer Throughout Company
• Opportunity to Work Overtime
• Health/Dental/Life Insurance
• Tuition Reimbursement
• Opportunity for Career Growth